AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Hi there,

Zapier is looking for an Engineering Manager to lead our AI Capabilities team, the group responsible for building Zapier’s AI platform. This team provides the orchestration, tooling, memory, model gateway, code execution, and observability foundations that power every AI experience across Zapier.

Our mission is to help product teams ship high-quality, trustworthy, and easy-to-use AI features quickly and confidently by consolidating core AI backend services into a set of well-designed APIs backed by shared, scalable infrastructure. We focus on building fewer things at a higher level of quality, creating a platform that is intuitive for developers and rock-solid for users.

As the Engineering Manager for AI Capabilities, you’ll lead a team operating at the center of Zapier’s AI strategy, partnering closely with product, infrastructure, and other AI teams to deliver reliable building blocks that accelerate development across the company. This is a unique opportunity to define how AI behaves across Zapier at scale—not in prototypes, but in production, powering millions of workflows.

If you’re excited about building the infrastructure that allows LLMs and agents to operate seamlessly inside real user workflows, this role is for you.

Our Commitment to Applicants
Culture and Values at Zapier
Zapier Guide to Remote Work
Zapier Code of Conduct
Diversity and Inclusivity at Zapier

About You

You've shipped LLM-powered products. You have hands-on experience building and shipping LLM features, with bonus points for autonomous agents experience.
You have platform-building experience. You've built or led teams building developer tools, API platforms, or core infrastructure used by multiple teams. You think in terms of reusable abstractions, consistency, reliability, and developer experience, not just individual features.
You’re willing to get your hands dirty. You thrive in startup-like environments and are comfortable wearing multiple hats