AI at Zapier

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Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Hi there!

We’re looking for an Engineering Manager to lead a new Release Engineering team dedicated to improving how engineers ship, test, and secure software at scale. This team builds and evolves the systems that power our delivery pipelines, testing frameworks, supply chain safeguards, and the shared tooling engineers rely on every day.

If you love solving developer experience challenges, guiding teams through technical modernization, and shaping foundational engineering infrastructure, this might be a great fit.

You’ll manage a team focused on creating a reliable, secure, and scalable delivery ecosystem. That includes modernizing CI/CD, evolving testing platforms, introducing guardrails and automation, improving release observability, and strengthening software supply chain security. Your leadership will ensure we continue to ship high-quality software rapidly while reducing operational risk.

You’ll partner closely with engineering teams across the org to evolve shared systems, reduce bespoke infrastructure, and grow distributed ownership for release and test workflows.

About You

You’ve led platform or infrastructure teams before: You have experience managing engineers working on CI/CD, build systems, testing frameworks, developer tooling, or platform infrastructure. You know what good delivery and reliability practices look like and can help your team execute against them.
You understand the needs of product engineers: You think about engineers as customers and build systems that scale with simplicity. You’re skilled at gathering feedback, understanding workflows, and identifying where tooling will have the biggest impact.
You bring technical depth in delivery and reliability: You’ve worked with modern CI/CD architectures, artifact management, automated testing systems, and supply chain security tooling. You can guide engineers through tradeoffs and provide clarity in ambiguous infrastructure problems.
You create alignment across teams: You enjoy collaborating with engineering leaders, surfacing insights, and ensuring shared platform needs are prioritized effectively. You’re comfortable balancing long-term investment with near-term improvements.
You communicate with clarity: Whether discussing tradeoffs, writing proposals, or presenting roadmap decisions, you explain complex systems in simple terms. You build trust through transparency and follow-through.
You care about engineering culture: You lead with empathy, create an inclusive environment, provide actionable feedback, and help engineers grow. People on your team feel supported and energized.

Additional experience that would be helpful