AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Job Posted: 12/23/2025

Location: North America/Europe

(Note: Pacific Time hours will likely need to flex to EMEA hours, aka earlier morning schedule at times)

Hi there!

We’re looking for a proactive, persuasive, builder to join Zapier as our first Renewals Manager. You’ll help us build the renewal function from the ground up in Zapier’s upmarket business, think 0→1 startup energy, ownership, and autonomy within the resources of a scaled company. You’ll shape how renewals run, set the standard for simplicity and consistency, and make the commercial moment a trust-building experience for our customers.

This isn’t a back-office role. You’ll be customer-facing, guiding champions, procurement teams, and execs through renewals in a way that feels seamless, value-aligned, and professional. You’ll protect revenue, spot opportunities for growth, and strengthen relationships at a critical commercial moment where we plan our future initiatives.

If you’re someone who loves creating process that scales, thrives in fast-moving environments, and knows how to balance commercial rigor with empathy, let’s talk.

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Culture and Values at Zapier
Zapier Guide to Remote Work
Zapier Code of Conduct
Diversity and Inclusivity at Zapier

About You

Commercially minded: You understand renewals are both a defensive and offensive motion, and know how to protect ARR while creating room for growth.
Customer-centric negotiator: You can align pricing and packaging to the customer’s value realization without over-discounting.
Process-driven operator: You thrive in CRM tools (HubSpot, Gong) and can execute clean, repeatable motions at scale.
Cross-functional partner: You know how to work with Customer Success, Sales, RevOps, Billing, and Legal to unblock deals and keep renewals on track.