Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

As a Senior Manager, Client Success – LATAM, you will lead a regional team of Customer Success Managers (CSMs) responsible for post-sales execution, customer value realization, and long-term success.

You will oversee the delivery of UiPath’s Customer Success programs within the LATAM territory, ensuring each customer achieves adoption milestones, tangible ROI, and is positioned for ARR growth through expansion opportunities.

You’ll collaborate closely with the HUB LATAM TAM, Product Support, Sales, and Professional Services to ensure a seamless customer experience from onboarding through maturity, driving alignment between technical execution and business outcomes.

What you'll do at UiPath

Lead and coach a high-performing team of CSMs supporting enterprise and strategic accounts across LATAM.
Own post-sales success delivery, including customer onboarding, adoption, maturity progression, and renewal readiness.
Partner with the HUB LATAM TAM team to ensure technical excellence and scalability across customer engagements.
Develop success plans and adoption frameworks that align automation strategy to customer business outcomes.
Monitor account health using data-driven insights (adoption, usage, CSAT, risk, and opportunity indicators).
Collaborate cross-functionally with Sales, Pre-Sales, Product Support, Professional Services, and Product Engineering to ensure a unified, value-driven customer experience.
Drive value realization by identifying measurable outcomes that support renewal and ARR expansion objectives.
Represent the customer voice within UiPath, escalating needs, feedback, and insights to influence product and service enhancements.
Standardize success motions to improve scalability and consistency across verticals and geographies.
Foster operational excellence through process discipline, cadence reviews, and performance tracking.
Key Success Metrics & KPIs - The Senior Manager will be measured primarily on:
- Customer Retention and Renewal Rate: Ensuring customers remain active, satisfied, and aligned with UiPath’s value proposition.
- ARR Expansion: Identifying and enabling upsell, cross-sell, and expansion opportunities through demonstrated business value.
- Adoption and Utilization: Driving the consistent use of UiPath products and capabilities to achieve defined business outcomes.
- Time-to-First-Value (TTV): Reducing onboarding and realization cycles to deliver measurable outcomes faster.
- Customer Health Score and CSAT/NPS: Ensuring customers experience consistent, high-quality engagement and satisfaction.
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