Sr. AR Specialist

Your Mission

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Execute across both customer and supplier AR workstreams—including invoicing accuracy, cash application, supplier reconciliations, and collections follow-up—operating as an owner across both sides of the portfolio.
• Monitor customer and supplier invoice data for anomalies, errors, and billing discrepancies—proactively, not reactively.
• Own resolution outcomes, not just escalation. When an issue surfaces—drive it across teams (Engineering, Client Ops, BPO) until it is closed cleanly, with documentation on root cause and resolution.
• Serve as AR’s operational voice in Product and Engineering conversations: surface data integrity issues, validate billing logic changes, and flag when new product flows create AR risk before launch.
• Support month-end close activities including AR reconciliations, aging review, and bad debt input preparation for the Sr Manager.
• QA the BPO agent workflow: review output quality, identify recurring errors, and escalate training gaps or process failures rather than working around them.
• Support automation initiatives by mapping manual steps, identifying handoff points, and validating outputs post-implementation.

What You’ll Bring to Engine

We’re looking for someone who’s ready to make an impact and grow alongside us:

• 3–6 years of AR, billing operations, or accounting experience in a high-volume, transaction-heavy environment.
• Hands-on experience with billing disputes, reconciliations, cash application, and collections execution across both portfolios.
• Demonstrated ability to identify root causes, not just process symptoms—and a track record of driving issues to resolution rather than handing off and waiting.
• Experience working alongside Engineering or Product on billing data, payment flows, or system fixes. 
• Strong analytical skills: comfortable working in spreadsheets and data tools to investigate discrepancies, track issue patterns, and support aging and reconciliation analysis.
• Familiarity with BPO-managed workflows and the ability to QA agent output, flag errors constructively, and identify training or process gaps upstream.
• NetSuite & Salesforce experience preferred. Comfort interfacing directly with customers and suppliers on complex billing or invoice matters.