Staff Product Manager - Risk Onboarding

Risk is the nervous system behind every magical banking* experience. It senses, responds, protects, without fanfare. It doesn’t power motion, but without it, motion goes awry.

At Mercury, we build systems that identify good customers from their first interaction and protect them. We create fluid, intelligent experiences that let customers move confidently and securely through their day. We believe our obligation to the customer does not stop with the transaction but our aim is to ensure a strong financial ecosystem across the entire banking infrastructure.

As a Staff Product Manager at Mercury, you will lead collaboration with designers, engineers, and other key partners to ship high quality products to our customers. You will drive strategy and execution for Risk Onboarding at Mercury. You’ll be accountable for understanding customers and the business, developing strategy, prioritizing the roadmap, and keeping the team unblocked and executing at a high-level.

You will keep the team outcome-oriented — using qualitative and quantitative metrics to guide decision-making. Further, you will ensure the entire team feels a sense of ownership over product direction and results.

While you will focus on a particular area, you’ll develop a point of view on how our products fit into Mercury more broadly — working with teams like Core Product, Onboarding, Growth, Legal, and Compliance.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to

• Define the vision and technical roadmap for Mercury’s Risk Onboarding team
• Lead transformation of our onboarding systems into the new agentic world
• Gain a deep understanding of our current and potential customers’ needs
• Gain a deep understanding of the market and Mercury’s products today
• Leverage data and research to inform decision making through
• Develop and articulate metrics, requirements, goals, and features
• Collaboratively prioritize and detail projects with designers and engineers
• Lead strong, collaborative partnership within your team, execs, and broadly within Mercury

Some things that might make you successful in a role like this

• 10+ years of experience, including a minimum of 5+ years spent delivering high quality software products
• Domain expertise in KYC/KYB/Identity is a strong plus
• Experience navigating and thriving in a highly regulated environment
• Empathize with customers — deeply understand user needs and translate insights into compelling product direction and value propositions
• Drive informed decision-making — use data and research to shape priorities, define success metrics, and validate product bets
• Deliver high-impact experiences — partner closely with design and engineering to build intuitive, high-quality products
• Prioritize and execute with focus — define clear requirements, make thoughtful tradeoffs, and lead complex cross-functional initiatives to successful delivery
• Communicate clearly and foster accountability — align stakeholders, ensure strong collaboration, and uphold high standards of ownership and execution

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - $298,800
• Canadian employees (any location): CAD 225,900 - 282,400

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

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