Channel Sales Support Agent (Reseller)

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

About the role

The Channel Sales Support Agent is the operational backbone for our reseller sales motion supporting both resellers and the partnership management team. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the US and Canada.

This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.

 

Who you are:

You're someone who:

• Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift
• Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people
• Takes ownership – When you pick up a problem, you see it through to resolution
• Shows up consistently – Your team knows they can count on you, every time
• Takes initiative – You spot issues before they're escalated and act without being asked
• Understands partnership – When your contractors win, you win
• Brings positive energy – You're professional, approachable, and a pleasure to work with

 

What you'll be doing:

Support & relationship building

• Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes
• Build and maintain strong working relationships with resellers and sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance

Coordination & problem-solving

• Work with internal teams across the business to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face-to-face support when needed

Operations & administration

• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for US and CA sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

 

Your experience

Required:

• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics

Preferred:

• Experience working with self-employed contractors, distributors, sellers, or channel partners

Work environment & conditions

• Location: Remote-first (office optional)
• Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required)
• Travel: Minimal (occasional attendance at sales meetings, training sessions, and reseller events)
• Equipment: Computer, headset, and necessary software provided

Why this role matters

Our independent contractors are out there every day, building relationships and helping local businesses grow. You're the person who makes sure they're never stuck, never without answers, and always set up to succeed. If you love being the reliable force behind a winning team, this role is for you.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($111,700 - $167,400)

Zone B: ($103,800 - $155,800)

Zone C: ($98,200 - $147,400)

Zone D: ($89,400 - $134,000)

Amounts listed above include target variable compensation.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.