Director, People Operations

Your Role:

As Alpaca enters its next phase of global expansion, the People Operations function is transitioning from foundational support to a sophisticated, scalable engine. The Director, People Operations will be the primary architect of this evolution, moving the organization away from fragmented, manual processes toward a cohesive, data-driven ecosystem.

This role is centered on operational excellence and infrastructure. The successful candidate will focus on building and optimizing the systems, policies, and workflows that ensure efficiency, compliance, and high-fidelity data across the entire employee lifecycle. By fixing the foundational systems and standardizing core transactions, this leader will reduce administrative overhead and provide the leadership team with the reliable insights necessary to navigate rapid growth.

The Director will balance technical systems management with a deep understanding of global labor compliance, ensuring that as Alpaca scales, the People function remains robust, flexible, and fair.

Core Responsibilities:

HR Systems & Tech Stack Management

• Own and optimize the global HRIS (BambooHR), ensuring it serves as the single source of truth for all employee data.
• Integrate HR systems with peripheral tools (Payroll, ATS, Slack, Equity Management) to eliminate manual data entry and ensure "one-click" reporting.
• Audit system permissions and workflows regularly to ensure security, privacy, and an intuitive user experience for managers and individual contributors.

Operational Excellence & Employee Lifecycle

• Standardize the end-to-end employee lifecycle, from seamless global onboarding to professional and compliant offboarding.
• Design and manage scalable benefits, leave-of-absence programs, and perks that remain competitive across various international markets.
• Build a tiered internal support model to resolve employee inquiries regarding payroll, benefits, and policies with high speed and accuracy.

Governance, Compliance & Policy

• Monitor and implement changes to labor laws and employment regulations across all operating jurisdictions to ensure 100% compliance.
• Author and maintain the Global Employee Handbook, ensuring policies are clearly communicated, culturally relevant, and legally sound.
• Lead internal audits and risk assessments related to employment practices, classification, and workplace safety.

Data Hygiene & Strategic Analytics

• Establish rigorous data entry standards to ensure all People metrics (headcount, turnover, time-to-hire) are accurate and audit-ready.
• Develop and socialize monthly/quarterly People Dashboards that provide leadership with insights into performance trends and retention drivers.
• Collaborate with Finance on compensation benchmarking and equity analysis to ensure internal parity and market competitiveness.

Process Engineering

• Defragment existing manual processes by building automated workflows that reduce administrative "drag" on executives and department heads.
• Define and document Standard Operating Procedures (SOPs) for all People Ops functions to ensure business continuity as the team grows.

What We’re Looking For:

• You have a proven track record of moving a company from "scrappy/manual" to "automated/scalable."
• You have deep experience navigating US and international labor laws (experience with PEOs and EORs is a plus).
• You believe that data is only as good as the systems that capture it; you have a "zero-error" mentality regarding data integrity.