Engineering Manager, Incidents

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What We Do

We build the mission-critical engine that powers real-time navigation for global customers like BMW, DoorDash, and Instacart. We process petabytes of geospatial data through a sophisticated blend of high-scale backend services, data pipelines, and AI Agentic workflows to detect, validate, and deliver live road updates - from traffic jams to road closures. The intelligent AI agents we build enhance our core algorithms, ensuring Mapbox maps are as dynamic as the roads themselves and that millions of drivers reach their destinations in the most optimal way possible.

Engineers on this team develop and deliver of every stage of the incident lifecycle:

1. Intelligent Ingestion and Detection: Building automated agents to gather data and discover closures using proprietary Mapbox signals.
2. Validation and Conflation: Leveraging algorithms to invalidate stale data and merge duplicate reports into a single, high-fidelity source of truth.
3. Strategic Delivery: Designing the systems that expose this data across the entire Mapbox ecosystem.
4. AI Collaboration: Partnering with the MapGPT team to evolve our Feedback Agent, allowing us to refine the map using real-time customer insights.

As AI becomes embedded in modern engineering workflows, we value engineers who can thoughtfully integrate AI into design, development, and decision-making. Our interview process will include discussion of how you use AI in your engineering workflow.

What You'll Do

As the Engineering Manager of our Incidents team, you will lead an innovative and high-performing multi-disciplinary team using a blend of high-scale backend services, data pipelines, and AI Agentic workflows to detect, validate, and deliver live road updates.

You will be responsible for organizing your team’s day-to-day work, fostering the growth and development of the people on the team, and aligning the team’s work with the company's priorities. Thousands of customers rely on Mapbox services to seamlessly handle billions of requests every day and scale in real-time to global events. You will lead the delivery of solutions that remain robust, reliable, and innovative in a fast-evolving technological landscape.

• Deliver complex, high-impact projects while providing technical expertise and mentorship to your team.
• Operate your team’s day-to-day and be hands-on in project management and sprint planning.
• Manage operational best practices for on-call and related responsibilities.
• Empathize with internal and external customers delivering features that address their needs.
• Manage and develop the team through hiring, retaining, mentoring, and continually building the team’s capabilities.
• Drive company, product, and team objectives, carrying your team and relevant stakeholders along in the decision-making.
• Work with Product and Engineering teams to develop the long-term business strategy driving the team’s work.
• Establish, track, and iterate on operational metrics to ensure the team is delivering products that meet or exceed customer expectations.
• Determine best engineering practices and promote them within the team and across Mapbox.
• Foster a culture of collaboration, innovation, diversity, and data-driven decisions on the team.

What We Believe are Important Traits for This Role

• 5+ years of people management experience: You have managed remote engineering team(s) leading to product execution and business outcome while growing and developing a team of engineering talent.
• Hire & Develop: You understand the importance of hiring the best diverse talent and creating a culture where your team members can learn & grow with the organization.
• Technical Expertise: You have deep knowledge and experience of building scalable web services and data pipelines in AWS.
• Operational Excellence: You drive a culture of quality and continuous improvement within your team and personally embody a passion for monitoring, metrics, triage, resolving customer issues, and iterative improvement. You help foster the end to end development of clearly designed interfaces, documentation, thorough test coverage, and effective code reviews.
• Ownership & Execution: You own the vision, lead the strategy, and guide the team to execute towards building the future of your product.
• Customer Focus: You care deeply about your customers and their problems, and you work tirelessly to innovate on their behalf.
• Strong written and verbal communication: You can talk and write about complex ideas concisely to a wide audience.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.
• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

Our annual base compensation for this role ranges from $209,950 - $284,050 for most US locations and 5% to 10% higher for US locations with a higher cost of labor. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information.

By applying for this position, you acknowledge that you agree to the Mapbox Privacy Policy which is linked here.

Mapbox participates in E-Verify to confirm employee work authorization. Please refer to the Notice of E-Verify Participation and Right to Work posters for more information.

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.