Program Mgr II, Service Operations
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
We’re a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.
As a Program Manager within Thumbtack’s Service Operations PMO team, you will be responsible for planning, executing, and overseeing programs that improve our service delivery and operational efficiency. You will work closely with cross-functional teams to ensure that programs are well-structured, risks are managed, and stakeholders are engaged throughout the program lifecycle. A key component of this role is a genuine curiosity about - and willingness to champion - the use of AI tools and automation to drive smarter, faster operations.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.
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USD 122,400 - 158,400
Annually
Employee Resource Groups
Employee Recognition Awards
Team Events & Social Budget
Volunteer Time Off
Employee Product Discount
Parental Leave (Birthing Parent)
Parental Leave (Non-Birthing Parent)
Fertility & Family Formation Benefits
Adoption Assistance
Childcare Benefits
401(k) / Retirement Plan
Equity / RSUs
Pay Transparency
Financial Planning & Wealth Management
Learning & Development Budget
Mentorship Program
Defined Career Pathways
Health Insurance
Dental Insurance
Vision Insurance
Life & AD&D Insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Mental Health Benefits
Pet Insurance
Gender Affirming Care
Employee Assistance Program
Home Office / Remote Work Stipend
Cell Phone & Wi-Fi Reimbursement
Company Offsites / Retreats
International Work Allowance
Unlimited / Flexible PTO
Paid Holidays
Company Shutdown Days
Flexible Schedule
Bereavement Leave
Extended Medical Leave
Paid Sick Days
Fitness & Lifestyle Stipend
Wellness Programs