Senior Director, Professional Services

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About the Role

The Senior Director of Professional Services you’ll lead and evolve customer delivery at Camunda, with a clear focus on enhancing time to value for organizations leveraging our process orchestration platform. This role combines strategic leadership, customer-centric execution, and operational excellence to ensure clients rapidly realize meaningful, measurable business outcomes.

At the core of this role is a commitment to turning agentic orchestration strategies into reality and unlocking measurable value for every customer. You’ll drive delivery innovation, ensuring engagements are outcome-oriented, efficient, and scalable, while building trust and long-term partnerships with enterprise clients.You will oversee a Professional Services function, leading a team of Professional Services managers, individual contributors and subcontractors, coordinate with delivery partners, and collaborate closely with Sales, Customer Success to create a seamless, value-driven customer journey from initial engagement through expansion. A key priority is optimizing delivery methodologies, tools, and operating models to accelerate adoption, reduce time to first value, and drive sustained customer success.

What you'll be doing

• Lead and develop a Professional Services team comprising managers, individual contributors, and subcontractors to deliver exceptional customer outcomes.
• Coordinate with delivery partners to ensure seamless, high-quality project execution at scale.
• Collaborate closely with Sales and Customer Success to create a seamless, value-driven customer journey from initial engagement through expansion.
• Optimize delivery methodologies, tools, and operating models to accelerate adoption, reduce time to first value, and drive sustained customer success.
• Drive delivery innovation to ensure engagements remain outcome-oriented, efficient, and scalable across the enterprise customer base.

What you bring

• Ability and/or willingness to use our product.
• Bachelor’s / Master's degree in a technical field (e.g. Information Systems, Business Informatics, Computer Science).
• Practical experience in managing and growing high-performance Professional Services teams or customer delivery, with a strong track record in enterprise environments.
• Deep experience in enterprise customer delivery — driving adoption, managing complex engagements, and delivering measurable business outcomes at scale.
• Background in process automation, BPM, or process orchestration — familiarity with platforms like Camunda is a strong plus.
• Strong cross-functional collaborator with the ability to align Sales, Customer Success, and delivery teams around a unified, value-driven customer journey.

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

AI Disclaimer: Camunda may use AI tools to aid the screening of applications.