Customer.io

Health Insurance

Customer.io pays 100% of medical insurance premiums for employees and their families. The same 100% employer-paid treatment covers dental, vision, mental health, and supplemental insurance.

Dental Insurance

Dental coverage is included in the benefits package, with Customer.io paying 100% of the premium for employees and their families.

Vision Insurance

Vision coverage is included in the benefits package, with Customer.io paying 100% of the premium for employees and their families.

Mental Health Benefits

Mental health premiums are paid at 100% by Customer.io for employees and their families, on the same footing as medical, dental, and vision coverage.

Life Insurance

Life insurance and supplemental life insurance are part of the benefits package. Customer.io pays 100% of supplemental insurance premiums for employees and their families.

Health Savings Account (HSA)

A health savings account is available alongside the medical plan for tax-advantaged medical spending.

Flexible Spending Account (FSA)

A flexible spending account is offered for pre-tax healthcare and dependent care expenses.

Wellness Programs

Employees receive up to $1,500 USD annually toward healthy living needs, which covers fitness and general wellbeing spending.

Employee Assistance Program

An Employee Assistance Program gives employees confidential counseling and personal support services.

401(k) / Retirement Plan

Customer.io offers a 401(k) retirement plan to employees.

401(k) Match

The company matches 401(k) contributions dollar-for-dollar up to 5% of gross salary.

Financial Planning

Employees get access to a financial wellness provider offering financial advising, budgeting support, and long-term goal planning.

Pay Transparency

Every open role publishes a pay figure, and the same role carries identical USD bands across Americas and EMEA postings with no geo-tiering language.

Unlimited PTO

Time off is unlimited, and Customer.io recommends taking at least 20 vacation days a year on top of holidays and sick days.

Sabbatical

After five years of service, employees take one month of paid sabbatical in addition to their regular time off.

Paid Holidays

Company holidays are paid and sit outside the unlimited PTO policy.

Sick Days

Paid sick days are provided separately from vacation time under the unlimited PTO policy.

Medical Leave

Six weeks of paid family medical leave are available when employees need extended time away, separate from parental leave and sick days.

Flexible Schedule

Customer.io runs an async operating model that minimizes meetings, with collaboration hours established across time zones rather than a fixed daily schedule.

Home Office Stipend

New hires receive up to $1,500 USD to set up a home office when they join.

Internet Stipend

A $250 USD monthly remote work stipend covers internet, cell phone plans, and other remote work costs.

Coworking Allowance

Employees can claim up to $300 USD monthly for coworking space when they prefer to work outside the home.

Company Offsites / Retreats

Customer.io funds in-person connection for its distributed team through collaborative work sessions, coworking, and social events, with company travel covered for peer meetups.

Caregiver Policy

Caring for a family member draws on the same six-week paid family medical leave entitlement, which is separate from the 16-week parental leave.

Parental Leave

New parents receive 16 weeks of paid leave for birth, adoption, or foster care.

Learning & Development Budget

Employees receive up to $2,000 USD per year for professional development.

Employee Resource Groups

Ami Resource Groups (ARGs) build community and support across the team, and employees can contribute to the program as an Ami Ambassador.

Team Events & Social Budget

Casual gatherings, social events, and in-person and virtual meetups run as regular culture programming for the distributed team.

Employee Recognition Awards

A recognition and rewards program celebrates employee achievements as one of the named culture programs.