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Front builds a customer operations platform for B2B teams that need to manage complex, multi-channel communication at scale. The platform replaces scattered inboxes with a shared workspace where support, sales, and account management teams can collaborate behind the scenes. Trusted by Uber Freight, Navan, and Stripe.
Front defines four employee profiles that determine work location and compensation zone. Hybrid employees work in-office two days per week (Tuesdays and Thursdays) and must live within 50 miles of an office. Commuter employees come in 1 to 5 days per month from an accessible remote location. Remote employees work full-time remote with limited office expectations. In-office employees are present four days per week in select roles. From their careers page: "Join our team from wherever you are! Fronteers work remotely from Portland, Phoenix, Australia, and many more destinations around the globe."
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Mental Health Benefits
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Fitness Stipend
Wellness Programs
401(k) / Retirement Plan
Equity / RSUs
Employee Stock Purchase Plan
Commuter Benefits
Relocation Assistance
Unlimited PTO
Unlimited Sick Days
Paid Holidays
Company Shutdown Days
Flexible Schedule
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Fertility Benefits
Learning & Development Budget
Volunteer Time Off
Employee Referral Bonus
Employee Resource Groups
Free Snacks & Drinks
Team Events & Social Budget
Front turns chaotic customer communication into coordinated operations. Where most helpdesks handle simple ticket routing, Front manages the layered coordination behind B2B relationships: shared inboxes across email, SMS, and chat with automated workflows, real-time internal collaboration, and analytics built in. Founded in 2013 by Mathilde Collin and Laurent Perrin, the company has grown to serve over 9,000 organizations from offices in San Francisco, Paris, Chicago, Dublin, and Santiago.
The culture runs on six stated values: Transparency, Care, High Standards, Collaboration, Low Ego, and Speed. Focus Fridays keep every week anchored with a meeting-free day where employees set their own schedule. Front has published its full geographic compensation structure, breaking pay into four US zones and international tiers, and shares individual pay ranges with employees during annual reviews and on request.
Front's support team offers a clear window into how remote works here in practice. The entire support org operates remotely across the US, France, Ireland, Australia, Chile, and the Philippines. That team has hit 100% CSAT, zero regretted attrition, and carries an average tenure of 3.125 years, well above the 2.16-year company average.
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