Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

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Order Management Analyst

The primary responsibility is ownership of the close/won process, ensuring that all orders are processed accurately, efficiently, and in compliance with the current compensation plan and methodology. This role will also support deal strategy shaping, SOX remediation, and billing processes.

What You'll Do

Service Order Processing and Deal Tracking:

Close/won service orders in CPQ, ensuring accuracy & completion of all required fields and calculation methodology for EAB (estimated annual bookings).
Auto-Renewal opportunities: Ownership of all auto-renewals, ensuring that the quote & totals align with the current contract terms.
Non-Standard deals: Manual ownership of opportunity level fields and billing completion & assist in automating all non-standard opportunity types.
Cut-Off analysis: Analyze contract dates, signature dates, and close/won dates to ensure every contract has correct revenue recognition.

Automation Tool Management:

Daily testing to ensure that new automation tools and systems are working as intended (Commissionable Events, LogiSense billing)
Collaborate with internal teams to troubleshoot and resolve any issues related to automation tools.

Billing Error Mitigation

Support billing team in analyzing SO’s to ensure billing terms are accurately captured in Netsuite / Logisense.

SOX Deficiency Remediation:

Ensure that all processes align to the controls and policies for every opportunity & assist with testing.
Current controls under Order Management

Deal Strategy analysis & setup:

Assist Deal Strategy team with quote analysis to evaluate financial impact and strategic alignment of deals & ownership of setup for non-standard opportunities.

Process Improvement and Automation:

Constantly identify improvements to manual processes by developing automation solutions or enhancing existing systems.

What We're Looking For:

BA in Finance / Accounting
Minimum 3 years combined order management experience / deal desk / finance experience
Advanced Excel skills
Strong communication skills (written and verbal)

Work Location(s) & Travel Requirements

This position is based out of Fastly’s WeWork space in Futura Magarapatta. Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Important: All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Order Management Analyst

Job Description