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Gladly

•
221 employees
Fully Remote

Gladly builds customer experience AI for customer service teams, designed around one idea: AI should engage customers, not deflect them. The company was founded in 2014, is headquartered in San Francisco, and its mission is to make customer service radically personal.

Gladly's Remote Policy

From Gladly's careers page: "You know when and where you're most productive. That's why we're fully remote, offer unlimited vacation time, and allow for flexible schedules." Its job postings add: "A fully remote work environment with opportunities for in-person team gatherings."

Benefits & Perks

Health & Wellness

8

Health Insurance

Gladly offers medical coverage as part of a core benefits package that also includes dental and vision plans.

Dental Insurance

Employees get dental coverage as part of Gladly's core health benefits.

Vision Insurance

Gladly's health benefits extend to vision coverage as well as medical and dental.

Life Insurance

Life insurance is included in Gladly's core benefits for employees.

Employee Assistance Program

Gladly's Employee Assistance Program gives employees access to support services, including mental health support.

Flexible Spending Account (FSA)

Flexible spending accounts let Gladly employees set aside pre-tax money for eligible expenses.

Health Savings Account (HSA)

A health savings account is available alongside Gladly's flexible spending accounts.

Disability Insurance

Disability insurance is part of Gladly's insurance coverage alongside life insurance.

Financial

3

401(k) / Retirement Plan

Gladly offers a 401(k) plan to help employees save for retirement.

Stock Options

Gladly's compensation includes stock options alongside competitive salaries.

Pay Transparency

Gladly shares salary ranges on all job postings regardless of hiring location. Standard ranges for US-based roles are set by function, level and geographic location.

Time Off

2

Unlimited PTO

Gladly offers unlimited vacation time, framed around employees knowing when and where they are most productive.

Flexible Schedule

Gladly's careers page says it allows flexible schedules, trusting employees to know when and where they are most productive.

Remote & Equipment

2

Home Office Stipend

Gladly offers home office stipends to support its fully remote employees.

Company Offsites / Retreats

Gladly's fully remote team has opportunities for in-person team gatherings.

Family & Care

2

Parental Leave

Gladly offers 16 weeks of paid parental leave.

Fertility Benefits

Gladly offers infertility benefits, along with adoption benefits for employees building their families through adoption.

Professional Growth

2

Defined Career Pathways

Gladly has set out documented promotion criteria, introduced as part of its 2023 DEIB work.

Learning & Development Budget

Gladly supports employee learning and development, and hosts Fireside Chats with industry professionals.

Culture & Perks

3

Volunteer Time Off

Gladly holds paid, all-company volunteer days.

Employee Resource Groups

Gladly supports diversity-based employee resource groups, which its 2023 DEIB report says it continued to grow.

Team Events & Social Budget

Employee-led committees plan internal and external events for Gladly's distributed team.

Tech Stack

JavaScript & Libraries

React

Frameworks

Next.js

Infrastructure

AWS

CMS & Content

Sanity

Hosting

Vercel

Advertising & Marketing

Marketo

Sales & CRM

Salesforce

Integrations

Google Workspace
Greenhouse
Slack
10 technologies detected

Why Gladly

Gladly's customer service platform is organized around the customer rather than the ticket: a person's voice, email, chat and messaging contacts stay in one continuous conversation instead of being split into separate cases. Joseph Ansanelli, Michael Wolfe and Dirk Kessler founded the company.

Gladly is direct about what it expects from its own people: "A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily." Job postings sum up the culture in one line: "Top talent, good vibes, no politics."

A team story on the careers page calls "communicative" a defining characteristic of Gladly's culture, built on open dialogue and a commitment to transparency. That transparency extends to pay. Postings say Gladly shares "salary ranges on all job postings regardless of desired hiring location," and its 2023 DEIB report describes a pay-equity analysis with adjustments, plus transparent salary bands and promotion criteria.

Do you work at Gladly?

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Open Positions
4 positions

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