Gladly

Gladly takes a fundamentally different approach to customer service software. Instead of organizing support around tickets, their platform organizes everything around the customer—creating one continuous conversation thread regardless of whether someone reaches out via email, chat, phone, or social media. Their Customer AI technology helps agents resolve issues faster while maintaining the personal touch that builds brand loyalty. The platform serves major consumer brands including Crate & Barrel, Ulta Beauty, Tumi, and Warby Parker.

The company has been fully remote since embracing distributed work, with team members spread across North America, Asia, and South America. Collaboration happens asynchronously with flexible schedules, and the team gathers in person for offsites throughout the year. Gladly offers 16 weeks of paid parental leave, unlimited PTO, stock options for all employees, and home office stipends to support remote work. Engineers work with a modern stack including React, Next.js, and Vercel.