Web Experience Manager
GladlyRemote
US
$120K–$154K
💻Engineering
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Fully Remote Since Decision to Distribute - Gladly operates as a fully distributed company, allowing employees to live anywhere in the United States. The company emphasizes flexibility with unlimited vacation time and flexible schedules, trusting employees to know when and where they are most productive.
In-Person Connection - While fully remote, Gladly highly values collaborative and creative culture. The company commits to meeting in-person as a team at least once per quarter for team gatherings and offsites.
Remote Work Support - Every employee receives home office stipends to set up their workspace. The company provides competitive salaries with stock options for all employees, along with comprehensive benefits including medical, dental, vision, life insurance, 401(k), and 16 weeks paid parental leave.
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Life Insurance
Fitness Stipend
Pet Insurance
Disability Insurance
Health Savings Account (HSA)
Mental Health Benefits
401(k) / Retirement Plan
Stock Options
Performance Bonus
Flexible Spending Account
Parental Leave
Fertility Benefits
Adoption Assistance
Unlimited PTO
Flexible Schedule
Volunteer Time Off
Home Office Stipend
Company Offsites / Retreats
Employee Referral Bonus
Learning & Development
Gladly takes a fundamentally different approach to customer service software. Instead of organizing support around tickets, their platform organizes everything around the customer—creating one continuous conversation thread regardless of whether someone reaches out via email, chat, phone, or social media. Their Customer AI technology helps agents resolve issues faster while maintaining the personal touch that builds brand loyalty. The platform serves major consumer brands including Crate & Barrel, Ulta Beauty, Tumi, and Warby Parker.
The company has been fully remote since embracing distributed work, with team members spread across North America, Asia, and South America. Collaboration happens asynchronously with flexible schedules, and the team gathers in person for offsites throughout the year. Gladly offers 16 weeks of paid parental leave, unlimited PTO, stock options for all employees, and home office stipends to support remote work. Engineers work with a modern stack including React, Next.js, and Vercel.
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