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Gladly

•
245 employees
Fully Remote

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets — at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.

Gladly's Remote Policy

Fully Remote Since Decision to Distribute - Gladly operates as a fully distributed company, allowing employees to live anywhere in the United States. The company emphasizes flexibility with unlimited vacation time and flexible schedules, trusting employees to know when and where they are most productive.

In-Person Connection - While fully remote, Gladly highly values collaborative and creative culture. The company commits to meeting in-person as a team at least once per quarter for team gatherings and offsites.

Remote Work Support - Every employee receives home office stipends to set up their workspace. The company provides competitive salaries with stock options for all employees, along with comprehensive benefits including medical, dental, vision, life insurance, 401(k), and 16 weeks paid parental leave.

Benefits & Perks

Health & Wellness

8

Health Insurance

Covers up to 84% of out-of-pocket expenses

Dental Insurance

90% of expenses covered

Vision Insurance

Vision coverage including annual eye exams and an allowance toward glasses and contacts

Employee Assistance Program

An Employee Assistance Program is offered alongside medical, dental and vision coverage.

Life Insurance

Company-provided life insurance

Pet Insurance

Disability Insurance

Health Savings Account (HSA)

Financial

4

401(k) / Retirement Plan

Gladly provides a 401(k) savings plan.

Stock Options

Available to all employees

Performance Bonus

Available for eligible roles

Flexible Spending Account

Flexible spending accounts for pre-tax contributions

Time Off

2

Unlimited PTO

Unlimited vacation

Flexible Schedule

Gladly allows for flexible schedules.

Remote & Equipment

2

Home Office Stipend

A home office stipend for remote workspace setup.

Company Offsites / Retreats

In-person team gatherings

Family & Care

3

Parental Leave

16 weeks paid

Fertility Benefits

Infertility benefits provided

Adoption Assistance

Adoption assistance available

Professional Growth

1

Learning & Development

An annual budget for training and conferences, plus Gladly-hosted fireside chats with industry professionals

Culture & Perks

2

Volunteer Time Off

All-company volunteer days

Employee Referral Bonus

Tech Stack

JavaScript & Libraries

React
Intersection Observer
jQuery
Core.js

Frameworks

Viewport Meta
Iphone Mobile Compatible
Next.js
Apple Mobile Web Clips Icon
English Inferred
Base UI
Organization Schema
Postaladdress Schema

Infrastructure

HSTS
Vercel
Cloudflare Dns
Ssl By Default
Letsencrypt
3 To 9 Cctld Redirects
10 To 14 Cctld Redirects
20 To 29 Cctld Redirects

CMS & Content

Sanity
Llms Text

Hosting

Amazon
Cogeco Peer 1
U S Server Location

CDN & Delivery

Content Delivery Network

Analytics & Monitoring

Global Site Tag
Google Analytics 4
Google Analytics
Google Webmaster
Google Conversion Linker
Linkedin Insights
FullStory
Gladly

Advertising & Marketing

Adroll
Doubleclick Net

Integrations

Google Tag Manager
Google Apps For Business
SPF
Marketo Mail
DMARC
Dmarc Quarantine
Us Privacy User Signal Mechanism
Facebook Sharer
52 technologies detected

Why Gladly

Gladly takes a fundamentally different approach to customer service software. Instead of organizing support around tickets, their platform organizes everything around the customer—creating one continuous conversation thread regardless of whether someone reaches out via email, chat, phone, or social media. Their Customer AI technology helps agents resolve issues faster while maintaining the personal touch that builds brand loyalty. The platform serves major consumer brands including Crate & Barrel, Ulta Beauty, Tumi, and Warby Parker.

The company has been fully remote since embracing distributed work, with team members spread across North America, Asia, and South America. Collaboration happens asynchronously with flexible schedules, and the team gathers in person for offsites throughout the year. Gladly offers 16 weeks of paid parental leave, unlimited PTO, stock options for all employees, and home office stipends to support remote work. Engineers work with a modern stack including React, Next.js, and Vercel.

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