


Gladly
Gladly builds customer experience AI for customer service teams, designed around one idea: AI should engage customers, not deflect them. The company was founded in 2014, is headquartered in San Francisco, and its mission is to make customer service radically personal.
Gladly's Remote Policy
From Gladly's careers page: "You know when and where you're most productive. That's why we're fully remote, offer unlimited vacation time, and allow for flexible schedules." Its job postings add: "A fully remote work environment with opportunities for in-person team gatherings."
Benefits & Perks

Health & Wellness
8
Health & Wellness
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Disability Insurance

Financial
3
Financial
401(k) / Retirement Plan
Stock Options
Pay Transparency

Time Off
2
Time Off
Unlimited PTO
Flexible Schedule

Remote & Equipment
2
Remote & Equipment
Home Office Stipend
Company Offsites / Retreats

Family & Care
2
Family & Care
Parental Leave
Fertility Benefits

Professional Growth
2
Professional Growth
Defined Career Pathways
Learning & Development Budget

Culture & Perks
3
Culture & Perks
Volunteer Time Off
Employee Resource Groups
Team Events & Social Budget
Tech Stack
JavaScript & Libraries
Frameworks
Infrastructure
CMS & Content
Hosting
Advertising & Marketing
Sales & CRM
Integrations
Why Gladly
Gladly's customer service platform is organized around the customer rather than the ticket: a person's voice, email, chat and messaging contacts stay in one continuous conversation instead of being split into separate cases. Joseph Ansanelli, Michael Wolfe and Dirk Kessler founded the company.
Gladly is direct about what it expects from its own people: "A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily." Job postings sum up the culture in one line: "Top talent, good vibes, no politics."
A team story on the careers page calls "communicative" a defining characteristic of Gladly's culture, built on open dialogue and a commitment to transparency. That transparency extends to pay. Postings say Gladly shares "salary ranges on all job postings regardless of desired hiring location," and its 2023 DEIB report describes a pay-equity analysis with adjustments, plus transparent salary bands and promotion criteria.
Ranked on Remotivated
Do you work at Gladly?
Help others learn about the remote work culture. Your anonymous review helps job seekers make informed decisions.
Open Positions


Revenue Accountant
GladlyBrowse remote jobs by function
Gladly is hiring remotely in these functions. Each link opens every remote role in that function, from every company on Remotivated.
Best remote job lists
- •Remote AI/ML Jobs
- •Remote FinTech Jobs: 25 Verified Opportunities at Top Companies
- •Remote Jobs at Remote-First Companies
- •Remote Software Jobs: 25 Verified Opportunities at Top Companies
- •Remote Jobs with Unlimited PTO
- •Remote Engineering Jobs