VP of Engineering
Help ScoutRemote
United States
📣Marketing
Early Access — Help us improve! Share your feedback.
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
401(k) / Retirement Plan
401(k) Match
Stock Options
Equity / RSUs
Performance Bonus
Unlimited PTO
Parental Leave
Adoption Leave
Sabbatical
Company Offsites / Retreats
Company Equipment
Home Office Stipend
Coworking Allowance
Paid Trial
Learning & Development Budget
Defined Career Pathways
Help Scout's shared inbox and knowledge base software helps customer service teams respond faster without losing the personal touch. Over 12,000 companies—from startups to enterprises like Buffer, Trello, and Mixpanel—use the platform to manage support conversations across email, chat, and self-service channels. The Boston-founded company has been profitable and independent since 2013.
Help Scout has been fully remote since its founding in 2011, well before distributed work became mainstream. The team of 140 spans 115+ cities worldwide, working asynchronously across time zones. Twice-yearly company retreats bring everyone together in destinations like Portugal, Mexico, and Ireland. They're also a certified B Corporation, committing 1% of equity to community causes.
The company offers 100% employer-paid health, dental, and vision coverage for employees and families, plus 12 weeks of parental leave for all parents. Engineering, design, and product roles are currently US-only, with core collaboration hours from 9am-1pm ET. Compensation follows a transparent formula benchmarked to Boston tech companies at the 75th-90th percentile—the same rates regardless of where you live in the US.
Help others learn about the remote work culture. Your anonymous review helps job seekers make informed decisions.