Remote
US
$181K–$250K
📣Marketing
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Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond.
Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it.
We’ve been a fully remote team since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career.
If that kind of challenge gives you energy, we’d love to meet you.
We're looking for a Director of Product Marketing to own how Help Scout tells its story in a crowded, fast-growing market – shaping the positioning, narrative, and go-to-market strategy that define how customers, prospects, and the industry understand our platform.
It's an exciting time to be here. With a new vision and an AI-driven vision, we’ll be shipping more products faster to ensure we can quickly meet the changing needs of the market. You'll set the strategy for how we position that pace of innovation, build the frameworks that help the whole company talk about it credibly, and make sure our AI-driven product investments land as real value in the market not just feature noise. You'll report to the VP of Marketing, leading our product marketing function, and will manage our Lead Product Marketing Manager.
Important: Please note: This role is only open to US-based applicants.
Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community.
Our success relies on the quality and craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight.
Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better.
Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along.
Read more about how we define, share, and live these values here.
All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements.
We do not sponsor visas. Teammates must already be authorized to work from their home country.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
USD 198,000 - 218,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Flexible Spending Account (FSA)
401(k) / Retirement Plan
401(k) Match
Stock Options
Pay Transparency
Unlimited PTO
Paid Holidays
Company Shutdown Days
Sabbatical
Company Offsites / Retreats
Coworking Allowance
Home Office Stipend
Company Equipment
Parental Leave
Adoption Leave
Learning & Development Budget
Conference Attendance
Defined Career Pathways
Employee Recognition Awards
Volunteer Time Off
Employee Resource Groups
Paid Trial
Help Scout is a fully remote company. Most roles are 100% remote within the United States, and some are open to the US or Canada. Health, dental, vision, and retirement benefits are provided for both US and Canadian teammates, and pay is delivered in your local currency.
Everyone is paid on a formula that is public to employees and built for fairness. Pay is location-based, tied to where you live, with US salaries benchmarked to technology companies in the Boston metro (and international roles benchmarked to major metros in the corresponding country) using Pave and Mercer data. Help Scout targets the 75th percentile of a role's salary range and says it pays above market for customer support roles.
It runs in seven steps: a video call with the hiring manager, a call with a potential teammate, a call with People Ops covering salary, benefits, and culture, a paid take-home project, a final video call with leadership, three references (two or more previous managers preferred), and then an offer.
A paid sabbatical every four years, equal 12-week paid parental leave that covers adoption and foster placements, and stock options that let every employee become a shareholder through the same public formula. The company also runs annual international retreats (recent trips include Portugal, Mexico, and Ireland) and funds a home office, co-working space, and personal development.
Help Scout has published its workforce demographics annually since 2017, recruits from under-represented groups to balance its hiring pool, and works to reduce unconscious bias in hiring. Teammates have access to employee resource groups, customized development tracks, and a learning stipend.
Flexible Schedule
Team Events & Social Budget
