How should I read Coinbase’s work-arrangement labels?

Coinbase uses Remote by country or region, Hybrid, and office-specific labels. Read the location field for the role you want, because any in-office expectation is stated there.

Where are Coinbase’s remote roles available?

Current remote listings cover the USA, Canada, UK, India, Brazil, Singapore, Israel, Cyprus, EMEA, Australia, Bermuda, UAE, and Luxembourg.

What time-off programs does Coinbase offer?

Coinbase lists unlimited PTO, four company-wide Recharge Weeks each year, sick time, bereavement leave, and sabbatical eligibility after four years.

What family benefits does Coinbase offer?

Coinbase has published 18 weeks of paid parental leave for all parents, along with fertility counseling and benefits. Its current postings describe the rest of its leave more generally, as a generous time off and leave policy, and publish no figure for the fertility benefit, so ask for the specifics rather than assuming a number.

Does Coinbase provide support for a home office?

Yes. Coinbase's own careers material lists stipends for wellness, remote work, and cell or internet use, and its current job postings name a wellness stipend and a mobile and internet reimbursement. It publishes no amount for any of them, and it notes that specific offerings vary greatly by country, so confirm what applies to your location before you count on a figure.

What kinds of products does Coinbase work on?

Beyond consumer trading, Coinbase’s current product work includes institutional custody for approved Bitcoin and Ethereum ETFs, Coinbase Prime services, and a developer platform that supports onchain activity.

Machine Learning Engineer, CX Intelligence

Coinbase

Remote

Job Description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers.

What you'll do

Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.

Required Skills and Experience

3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P77545

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

R$347.900—R$347.900 BRL

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Benefits & Perks

Health & Wellness

Health Insurance

Coinbase includes health insurance in its benefits package; plan details and eligibility vary by location.

Dental Insurance

Dental coverage is part of the benefits package; plan details vary by location.

Vision Insurance

Vision coverage is included; specifics vary by location.

Health Savings Account (HSA)

An HSA with a company seed contribution gives eligible employees a tax-advantaged way to save for medical expenses.

Flexible Spending Account (FSA)

The FSA can cover healthcare, dependent care, vision, dental, and parking or transit expenses.

Life Insurance

Life insurance is offered to employees.

Disability Insurance

Disability insurance is offered to employees.

Employee Assistance Program

An employee assistance program supports employees and their families.

Fitness Stipend

A wellness stipend is available to employees.

Financial

401(k) / Retirement Plan

Coinbase's 401(k) plan includes a Roth option.

401(k) Match

Coinbase matches 50% of contributions on the first 2% of base salary.

Employee Stock Purchase Plan

Eligible employees can participate in Coinbase's employee stock purchase plan.

Equity / RSUs

Eligible roles include equity as part of compensation.

Time Off

Bereavement Leave

Paid bereavement leave gives employees time away after the death of a family member or loved one.

Sick Days

Coinbase provides sick time alongside its unlimited PTO policy.

Unlimited PTO

Coinbase has an unlimited PTO policy.

Company Shutdown Days

Four company-wide Recharge Weeks create a planned week away from work roughly once each quarter.

Remote & Equipment

Home Office Stipend

A remote-work stipend helps cover home-office costs.

Internet Stipend

A stipend helps cover cell phone and internet costs.

Company Offsites / Retreats

Coinbase's remote-first model includes in-person offsites and team meetups.

Family & Care

Parental Leave

Coinbase provides 18 weeks of paid parental leave for all parents.

Caregiver Policy

Coinbase provides family leave for employees caring for family members.

Fertility Benefits

Fertility counseling and benefits are available to employees.

Professional Growth

Learning & Development Budget

An annual learning and development stipend supports employee growth.

Job Description

What you'll do

Required Skills and Experience

Compensation

Benefits & Perks

Health & Wellness

Financial

Time Off

Remote & Equipment

Family & Care

Professional Growth

Tech Stack

Frameworks

Databases

CMS & Content

Analytics & Monitoring

Frequently Asked Questions

How should I read Coinbase’s work-arrangement labels?

Where are Coinbase’s remote roles available?

What time-off programs does Coinbase offer?

What family benefits does Coinbase offer?

Does Coinbase provide support for a home office?

What kinds of products does Coinbase work on?

Interested in this role?

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