Remote
US
$145K–$175K
⚙️Operations
Early Access — Help us improve! Share your feedback.
We use cookies to improve your experience and measure how our site is used. Learn more.
Hi, I’m Alex, Head of Contract Management (Renewals) at Ashby. Our Contract Management team plays a critical role in helping customers navigate renewal and commercial conversations thoughtfully, strategically, and with a high degree of trust. We are building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of Contract Management (Renewals) to help scale and evolve this function.
In this role, you’ll lead and develop a team of Startup Contract Managers responsible for guiding customers through renewals, pricing conversations, negotiations, and long-term partnership planning. A key part of this role is helping the team navigate increasingly complex commercial conversations while building scalable processes, operational rigor, and repeatable frameworks that elevate both the customer experience and the effectiveness of the Contract Management organization.
You’ll partner closely with leaders across Customer Success, Sales, RevOps, Product, Legal, Finance, and Support to help shape how Ashby approaches renewals and long-term customer growth as we continue to scale upmarket.
As the Manager of Contract Management, you’ll lead a team of global Startup Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management across Ashby’s customer base. You’ll act as a coach, operator, and strategic thought partner — helping the team grow their commercial acumen, negotiation capabilities, and customer judgment while also building scalable systems and processes that allow the organization to operate effectively at scale.
In this role, you will:
You have experience leading and developing high-performing customer-facing teams in a b2b SaaS environment. You know how to foster a culture centered around empathy, accountability, creativity, and transparency, while helping individuals grow through thoughtful coaching and continuous feedback.
You have deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations. You understand how to balance customer partnership with commercial integrity, and can coach teams through nuanced negotiation scenarios with confidence and sound judgment.
You understand how to proactively manage renewal risk, expansion opportunities, forecasting accuracy, and long-term account planning. You bring structure and discipline to renewal operations while remaining adaptable in dynamic customer situations.
You have experience building or improving scalable systems, workflows, and processes that allow teams to operate effectively at scale. You value operational excellence, data accuracy, and thoughtful process design.
You are comfortable partnering across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support to align around customer needs, pricing strategy, and long-term business outcomes.
You are an excellent communicator who can navigate challenging conversations with empathy, professionalism, and clarity. You know how to build trust with both customers and internal stakeholders while maintaining transparency throughout the renewal process.
You don’t rely solely on “what worked before.” You are thoughtful, adaptable, and solutions-oriented — able to navigate ambiguity and develop creative approaches to complex commercial challenges.
You are comfortable using data, trends, customer insights, and operational metrics to drive decision-making and improve both team performance and customer outcomes.
Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:
We value a strong sense of ownership, principled thinking over experience, and thoughtful communication — we’ll get into these and other values throughout the interview process.
At Ashby, our interview process is designed to help you show your best self while also giving you insight into how we operate as a team. The process typically includes:
Final Round - 2 hours
Rather than a traditional panel interview with a large group, we structure our panel into a series of smaller conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting focused on specific topics, instead of a formal Q&A. You'll discuss how you approach problem solving, how you work with sales, and dive into a product complexity exercise.
$100/month education budget with more expensive items (like conferences) covered with manager approval.
Ashby’s success hinges on hiring exceptional people and creating an environment where they can do their best work. We’re being intentional about building that environment from the ground up, and we hope that excites you enough to apply.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
USD 145,000 - 196,000
Annually
Health Insurance
Disability Insurance
Dental Insurance
Flexible Spending Account (FSA)
Equity / RSUs
Stock Options
Pay Transparency
Unlimited PTO
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Conference Attendance
Per the careers page, Ashby offers competitive salary and equity with a 10-year exercise window on stock options, so you are not pressured to buy them if you leave. It also provides twelve weeks of fully paid family leave in the US, top-notch health insurance for US employees and their dependents with all premiums covered, a generous equipment, software, and office furniture budget, and a $100/month education budget (with pricier items like conferences covered on manager approval).
The careers page lists unlimited PTO with a recommended minimum of four weeks per year. Ashby is direct that it wants people to actually use it: expect "Vacation?" to stay on your one-on-one agenda until you start taking time off.
Yes. Ashby publishes a salary range on every job posting, along with flags for equity and bonus (for example, "€76K – €185K, Offers Equity, Offers Bonus"). Compensation is exposed through its public posting API, so ranges are visible before you apply.
Ashby hires remotely and its job board lists remote regions including Remote - US, Remote - Canada, and Remote - European Union. Roles are typically region-scoped, meaning a given opening hires anywhere within a named region (for example "Design Engineer, Americas" or "Engineering Manager, EU") rather than from one global pool.
People who prefer written communication and async workflows. Because the culture is documentation-first, the careers page flags two clear anti-fit signals: you would likely be unhappy here if you dislike written documentation, or if you prefer an in-person role over a remote one.
401(k) / Retirement Plan
401(k) Match
