Jump Advisor AI
Manager, Velocity Account Management
About the Role
The Manager of Velocity Account Management owns team performance, operational scalability, and execution quality across Jump's SMB customer segment. This role sits at the intersection of people leadership and systems design: you drive GRR and NRR outcomes through a high-performing team, and you build scalable workflows, playbooks, and operational infrastructure that multiply what that team can do.
What You'll Own
Team Performance and Quota Attainment
- Own team-level GRR, NRR, and expansion quota across the Velocity book
- Drive consistent attainment through weekly deal reviews, accurate pipeline management in Salesforce, and ensuring each rep executes saves, upsells, and time-sensitive actions on time
- Maintain accurate team-level pipeline and forecasting in Salesforce; surface risks early
Process and Operational Excellence
- Analyze performance data across the Velocity book to identify what is working and what is not, then translate those patterns into decisions: which accounts to prioritize, which playbooks to double down on, and where manual effort is not producing return
- Build and maintain scalable playbooks for the Velocity segment: proactive outreach cadences, renewal workflows, save motions, and upsell triggers
- Lead adoption of AI and automation tools to scale rep output: build workflows that reduce manual work, set the standard for how the team operates, and hold the bar high
- Partner with AM Operations and Product to evaluate new tooling, contribute to the tech stack roadmap, and feed learnings from the Velocity motion back into product development
- Identify and eliminate operational friction
Coaching and Team Development
- Lead structured weekly 1:1s with each Velocity AM focused on deal review, skill development, and accountability
- Review customer calls and scorecards to identify execution gaps in objection handling, renewal conversations, product depth, and commercial instinct
- Coach reps through specific deal situations, not just frameworks -- join customer calls when needed to model and reinforce high-quality engagement
- Partner with leadership on hiring, onboarding, and ramping new Velocity AMs as the team scales
About You
- You hold your team to a high standard commercially - you know the difference between a rep who manages accounts and one who drives retention and expansion
- You coach with specificity: you give feedback that names the behavior, explains the impact, and defines what better looks like
- You build systems, not one-off fixes - you see recurring execution gaps as process problems, not talent problems
- You operate with urgency at scale; you do not wait for a check in call to find out a renewal is at risk
- You are an active user of AI tools in your own work - you do not wait for someone to hand you a workflow; you build one
- You are comfortable in ambiguity and thrive in a startup environment where the playbook is still being written
- You communicate clearly up and across - you give leadership a real picture of what is working, what is not, and what the team needs
What You've Done
- 3-6 years of quota-carrying experience in account management or sales at a B2B SaaS company, including at least 1-2 years in a team lead or management capacity
- Led or managed a team carrying NRR, GRR, or expansion quota with accountability for team-level attainment
- Used data and cohort-level analysis to make strategic decisions about account prioritization, resource allocation, or motion design in a high-volume environment
- Coached reps through high-volume account management: renewals, saves, upsells, and scalable engagement programs
- Built or improved account management playbooks, engagement cadences, or operational workflows in a fast-moving environment
- Used Salesforce or a comparable CRM to manage team pipeline, run deal reviews, and produce accurate forecasts
- Demonstrated use of AI tools to improve CS efficiency, rep output, or customer engagement quality
- Bonus: Experience in fintech, wealthtech, or financial services; familiarity with RIAs or broker-dealers
Compensation
- $160K - $180K OTE 75/25 variable
- Equity
- Medical, dental, vision benefits
- 401k available
