Remote
US
$178K–$178K
💼Sales
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Associate Observability Architect | EST | Remote
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage.
As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects—ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems.
Working hand-in-hand with our Engagement Managers, you’ll lead technical discovery, design, onboarding, and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity.
You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.
This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry.
In the US, the OTE compensation range for this role is $139,000 - $167,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
USD 139,000 - 167,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Mental Health Benefits
Employee Assistance Program
Wellness Programs
401(k) / Retirement Plan
401(k) Match
Employee Stock Purchase Plan
Equity / RSUs
PTO / Vacation
Company Shutdown Days
Sick Days
Paid Holidays
Company Equipment
Coworking Allowance
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Conference Attendance
Mentorship Program
Defined Career Pathways
Employee Resource Groups
Employee Product Discount
Grafana Labs is fully remote with employees in more than 40 countries. It runs payroll-backed benefits in specific countries, including health coverage or stipends in the US, UK, Canada, the Netherlands, Sweden, Singapore, Spain, Australia, and India, and employer retirement contributions in most of those plus Germany, so open roles are typically tied to those hiring locations.
Most processes start with a recruiter conversation, followed by hiring manager and leadership interviews, a role-relevant practical challenge such as a coding task or take-home with no trick questions, and final interviews on collaboration and decision-making. Senior and sales roles add a Wayfinder interview with a cross-functional team member to check values alignment.
Everyone gets 30 days of paid vacation per year on top of national holidays, sick leave, and parental leave. The company also observes several company-wide Shutdown Days each year so the whole team disconnects at the same time.
New hires choose their own laptop and accessories, which are refreshed every three years, and the company reimburses up to $175 a month for a personal coworking space. New Grafanistas are also flown in together for in-person onboarding to meet colleagues face to face.
The culture rewards people who default to transparency, have direct conversations even when they are hard, and ship early and often. The careers page is explicit about what it rejects, naming bureaucracy, busywork, finger pointing, and staying on the sidelines as its mortal enemies.
Performance Bonus
