Is Elastic a remote company?

Yes. Elastic is "distributed by intention" — remote, hybrid, and in-person roles are available so you can work virtually or from one of its global offices. The majority of currently open roles (about 91%) are tagged remote, and Elasticians work across more than 40 countries.

Where does Elastic hire?

Elastic hires in the countries where it has legal entities rather than "anywhere in the world." Recent openings span the United States (its largest hiring geography), the United Kingdom, Canada, Spain, India, the Netherlands, Japan, and 15+ other countries across EMEA, the Americas, and APJ. Eligibility is set role by role in each job posting.

What benefits does Elastic offer?

Benefits include health coverage for you and your family, a minimum of 16 weeks of parental leave, generous paid time off, a 401(k) with dollar-for-dollar matching up to 6% of eligible earnings (US), equity (RSUs) plus an employee stock purchase plan, a reimbursement to set up your remote workspace when you join and again after every five years, 40 hours of paid volunteer time each year, and donation matching up to US$2,000. Specific benefits vary by region.

Does Elastic share salary ranges?

US job postings include explicit salary bands (for example, "$106,900–$169,100 USD"), driven by Greenhouse and US pay-transparency laws, with uplifts for select higher-cost metros. Compensation is geo-based rather than global-parity, and roles are also eligible for Elastic's equity program. Elastic states pay is "based on the work you do here and not your previous salary."

What is Elastic's interview process like?

The process generally runs: application, a 30-minute recruiter screen, department interviews (45–90 minutes), an optional panel presentation, a technical assessment for some roles (60–90 minutes), then a decision and onboarding. Most interviews are conducted virtually, though some may be held on-site.

Who is Elastic a good fit for?

Elastic suits people who thrive in a distributed, written-first culture and want to build search, observability, and security products on the Elastic Search AI Platform. Its published "Source Code" values — like "come as you are" and "distributed by intention" — emphasize flexibility, autonomy across time zones, and inclusion across a workforce representing more than 100 nationalities.

Principal Product Manager (Strategic Account Interactions) - Security Solutions

Elastic

Onsite

Job Description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

We're looking for a Principal Product Manager to be the primary product voice for Elastic Security's most strategic enterprise customers. Solid products are built on a clear knowledge of real customer needs. In large enterprise accounts, those needs arrive as a constant stream of enhancement requests, feature asks, and hard problems. They often arrive faster than any one team can act on them. Someone has to bring order to that stream, tell apart what a customer wants from what a customer needs, and turn it into a coherent product direction across different product areas.

In this high-impact role, you will own the relationship between Elastic Security's product organization and our most strategic enterprise accounts. You will manage enhancement requests across many enterprise customers at once. You will prioritize them with judgment and data, and make sure they keep transitioning through the system instead of sitting idle. You will be the person a CISO trusts in the room, the person an engineering lead respects for the quality of your requirements, and the person who can tell a major customer that something will not be built without losing the relationship. You will work at the intersection of Product, Sales, Customer Success, and Engineering, building the structure that lets Elastic scale close customer relationships without simply adding headcount.

What You Will Be Doing

Own the enhancement request pipeline across multiple strategic enterprise accounts at once. Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements, and keep requests moving rather than leaving them in “under consideration.”
Translate customer requirements into shipped products. Work at the level of customer pain, not just the feature that was asked for, and synthesize input from many accounts into a single, coherent product direction.
Turn input from strategic accounts into successful products. Look for patterns across accounts. Shape some of these patterns into formal partnerships for design. Make sure the resulting capabilities benefit the wider market, not just the single customer that made the request.
Feed validated customer patterns back into the core product roadmaps, influencing direction well beyond the accounts you cover.
Serve as the primary product voice in meetings with senior customer stakeholders, including the CISO, CTO, and VP of Security Operations. Deliver roadmap updates, including deprioritizations and misses, in a way that keeps the relationship deep.
Prioritize customer-sourced requirements using structured frameworks such as RICE, weighted scoring, and opportunity sizing. Use data where it is available and clear judgment where it is thin, and be transparent about which is which.
Partner with product and engineering leads to write requirements they can act on without follow-up clarification meetings. Understand system architecture well enough to assess feasibility and scope on your own.
Operate across Product, Sales, Customer Success, and Legal. Support deal cycles as a product resource through RFP responses, security questionnaires, and roadmap presentations to prospects.
Navigate tension between a customer's contractual expectations and the internal roadmap, and tackle it directly rather than through routine escalation.
Create artifacts such as roadmap trackers, enhancement request dashboards, and decision memos that give customers and internal stakeholders visibility without requiring a meeting.
Advocate for customer needs inside the company while resisting the pull of the loudest or largest customer setting the roadmap at the expense of the broader market.

What You Bring

Extensive Experience: 7–10 years of product management experience, with at least 4 years in B2B enterprise software. A consistent record of owning a product area with meaningful revenue impact and of leading products from customer input through shipped, iterated outcomes. Direct experience working with named strategic accounts, not only through customer success proxies. Experience with hyperscalers, MSSPs and/or PubSec is a solid plus.
Security Domain Knowledge: Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms, either as a product manager or as a practitioner such as a SOC analyst, detection engineer, or security architect. You can credibly discuss detection engineering, log ingestion pipelines, correlation rules, threat hunting workflows, and compliance use cases without a solutions engineer in the room. You understand the difference between what a CISO wants to hear and what a SOC analyst actually needs. A background as a security practitioner, such as SOC, incident response, or detection engineering, before moving into product is a solid plus, and brings credibility that is hard to teach.
Enhancement Request Management at Scale: You have personally run a structured enhancement request pipeline across several enterprise accounts at the same time. You can step into a relationship with dozens of open requests and no prior documentation and build a working tracking system within weeks.
Executive Presence: You are comfortable as the primary product voice with C-suite and VP-level customer stakeholders. You can deliver difficult news without losing the relationship, and you can hold both the executive view and the analyst view in the same meeting.
Technical Credibility: You earn respect from engineering through the quality of your requirements rather than through authority. You write specs engineers can act on, and you know enough about architecture to judge feasibility and scope.
Cross-functional Leadership and Influence: You have operated at the intersection of Product, Sales, Customer Success, Engineering, and Legal, and you know which function owns what and how to advance work across all of them. You lead across a matrixed organization, align multiple stakeholders toward a common vision, and drive execution in a dynamic, remote-first environment, with the autonomy and judgment expected of a principal-level product leader.
Structured Thinking and Bias for Closure: You bring order to unstructured problems, using data to prioritize and clear judgment when data is thin, and staying transparent about which is which. You move work through the system and follow up proactively rather than waiting to be asked, defaulting to visibility through artifacts instead of meetings. You advocate for customer needs while synthesizing them into product direction rather than relaying demands.
Comfortable with AI-Augmented Work: You use AI tooling for synthesis, documentation, and preparation as a regular part of your workflow, which lets you manage a higher volume of customer context than a pre-AI workflow would allow. You have a proven track record of using AI to accelerate development, debug complex systems, and optimize code, while still owning the final outcomes. You possess the ability to collaborate across functions and teams and seamlessly transition between different projects, codebases, or teams based on business priorities. You can work autonomously, drive decisions and result in a distributed team by leveraging asynchronous, direct, and transparent communication.
Communication Excellence: You have impressive spoken and written communication skills. You can distill complex detection engineering and security operations concepts into clear narratives for both technical and non-technical audiences, including executive management.

Location and Travel

This role is remote-first. Travel up to 50% to support Elastic's most strategic accounts, including on-site executive and design-partner engagements, is expected.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Benefits & Perks

Health & Wellness

Health Insurance

Elastic offers health coverage for employees and their families across many locations, with US plans through Anthem or Kaiser fully covered.

Dental Insurance

Dental coverage is provided through Delta Dental as part of Elastic's US health package.

Vision Insurance

Vision coverage is provided through VSP as part of Elastic's US health package.

Health Savings Account (HSA)

Elastic offers a Health Savings Account paired with high-deductible health plan options for US employees.

Flexible Spending Account (FSA)

Pre-tax flexible spending account for healthcare and dependent care expenses, available to US employees.

Life Insurance

Employer-paid life insurance and accidental death & dismemberment coverage is provided to US employees.

Disability Insurance

Short-term and long-term disability coverage is available to US employees.

Mental Health Benefits

Elastic provides emotional support services alongside health coverage as part of its Health and Well-being benefits.

Employee Assistance Program

Confidential employee assistance program services are available for personal and work challenges, including an Elastic-provided employee assistance fund.

Financial

401(k) / Retirement Plan

Elastic offers a 401(k) retirement plan for US employees, with regional retirement plans available in other locations.

401(k) Match

Elastic provides dollar-for-dollar 401(k) matching up to 6% of eligible earnings for US employees.

Equity / RSUs

Every Elastic employee receives RSU grants with default four-year vesting at 25% annually.

Employee Stock Purchase Plan

Employees can purchase Elastic (NYSE: ESTC) stock at a discount through the company's employee stock purchase plan.

Time Off

PTO / Vacation

Elastic provides 20 vacation days a year for US employees and encourages employees to actually use them.

Sick Days

Paid sick days are provided separate from vacation, at 5 days a year for US employees.

Paid Holidays

Elastic observes paid company holidays as part of its time-off package.

Bereavement Leave

Paid bereavement leave is available following the death of a family member or loved one.

Remote & Equipment

Home Office Stipend

Elastic reimburses employees to set up their remote workspace when they join and again after every five years of tenure.

Company Equipment

Elastic provides a custom work station as part of the standard new-hire equipment package.

Family & Care

Parental Leave

New parents receive a minimum of 16 weeks of paid parental leave, alongside family-formation and caregiving benefits. Specific terms vary by region and build on that floor.

Adoption Leave

Elastic provides adoption assistance as part of its family formation benefits.

Fertility Benefits

Family-formation benefits are offered alongside parental and caregiving leave, with terms varying by region.

Caregiver Policy

Professional Growth

Learning & Development Budget

Elastic offers learning and development programs to support skill building and career growth.

Culture & Perks

Volunteer Time Off

Employees receive up to 40 paid hours each year to volunteer with organizations they care about.

Charity Matching

Elastic matches employee charitable donations up to US$2,000 per year, or the local currency equivalent.

Employee Resource Groups

Elastician Resource Groups connect employees across identities and interests as part of Elastic's global community.

Job Description

Additional Information - We Take Care of Our People

Benefits & Perks

Health & Wellness

Financial

Time Off

Remote & Equipment

Family & Care

Professional Growth

Culture & Perks

Tech Stack

JavaScript & Libraries

Frameworks

Databases

Frequently Asked Questions

Is Elastic a remote company?

Where does Elastic hire?

What benefits does Elastic offer?

Does Elastic share salary ranges?

What is Elastic's interview process like?

Who is Elastic a good fit for?

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