Risk & Payments Operations Analyst

Why this role exists:

This role exists to protect our sportsbook ecosystem from financial leaks and sophisticated fraud. You’ll help us maintain platform integrity and profitability by analyzing real-time betting data, neutralizing risks, and catching vulnerabilities before they scale.

What you’ll drive:

Real-Time Detection & Monitoring

• Validate live deposit and withdrawal activity using internal monitoring tools and anti-fraud alert systems.
• Detect and intercept suspicious transaction patterns, including carding, money laundering (AML), account takeover (ATO), and payment method abuse.
• Analyze player behavior at the cashier level to uncover organized fraud rings and sophisticated bonus abuse linked to payment schemes.

Risk Decisions & Execution

• Apply immediate risk mitigation actions, independently triggering transaction holds, account freezes, and payment method restrictions.
• Drive KYC and EDD (Enhanced Due Diligence) requests for suspicious accounts to strictly validate player identities and source of funds.
• Manage and resolve complex chargeback disputes and internal JSM tickets related to financial suspicions without compromising operational SLAs.

Cross-team Collaboration & Process Improvement

• Partner with Compliance, Payments, and Finance teams to conduct deep-dive investigations into financial anomalies and potential security breaches.
• Document audit-ready case notes and maintain accurate internal tracking tables for all anti-fraud and payment actions.
• Optimize workflows by reporting bugs in payment logic, clarifying risk rules, and suggesting improvements to automated velocity checks.

What makes you a GR8 fit:

Must-have

• 1+ year of hands-on experience in payments fraud, risk operations, or financial crime monitoring (preferably in iGaming or FinTech).
• Strong understanding of payment ecosystem mechanics, including credit card processing, e-wallets, and chargeback lifecycles.
• Proven ability to make fast, autonomous decisions under time pressure with high operational accuracy.
• Readiness to work in a 24/7 environment on a structured 4/2 rotating shift schedule (morning, evening, and night shifts).
• Intermediate (B1+) English level to communicate clearly with international payment partners and maintain documentation.
• Native Ukrainian or Russian. 

Nice-to-have

• Experience working with BI tools (like Tableau) or handling large transactional datasets.
• Familiarity with specialized fraud detection systems (e.g., SEON, Sift, or Accertify).
• Basic understanding of SQL for independent data validation and reporting.