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Senior Software Engineer, Customer Growth (Remote) at Thumbtack

Job Description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Neighborhoods Team

The Neighborhoods team is on a mission to transform how customers interact with Thumbtack by leveraging hyper-local social proof and community-driven insights. We are building the foundational experience that connects homeowners through their shared service needs, turning property care into a collective, transparent journey. Our goal is to empower users to be proactive in caring for their homes by surfacing relevant, real-time service activity in their immediate area, ultimately fostering a more engaging, trust-based marketplace.

The challenge

Homeowners often face their biggest projects in isolation, with guidance separated from action. Our vision is to bridge this gap, transforming home care from a solitary task into a collective, transparent journey. The Neighborhoods team is redefining how homeowners make decisions by surfacing hyper-local social proof—connecting them to the pros their neighbors already trust and recommend.

Your challenge is to build the platform that enables this paradigm shift. You will be responsible for creating the foundation that makes "knowing who my neighbors use" a reality, balancing rapid innovation to validate these new behavioral signals with the technical discipline to build a scalable, trusted experience. You will be at the forefront of pioneering a new era of home care, where every project feels like a neighborhood-powered collaboration.

What you’ll do

Drive engineering projects to completion, with a tenacious focus on the business impact of those projects. Skilled at prioritizing tasks to deliver on goals with a sense of urgency.
Execute new ideas quickly and effectively on the backend while also being a resource to other teams and engineers.
Willing, when necessary, to solve tough technical problems at any level of the stack, and be persistent in getting to the solution.
Work collaboratively with cross-functional teams such as Product and Design to plan and execute on engineering projects.
Work on large projects and lead small teams of engineers.

In order to be successful, you must bring

Minimum of 5+ years of experience in software engineering.
Fluent in at least one major programming language and would be able to switch between multiple languages. We mainly use Go, Python, Php, with Swift, Kotlin and Java for our mobile apps.
Solid experience building software on top of relational databases such as Postgres or MySQL.
Write high quality, maintainable, testable code.
Curious, data-driven, and a critical problem solver. Break down complex problems rigorously and understand the tradeoffs necessary to deliver great, impactful products.
Experience leveraging AI coding-agents to deliver production software.
Experience supporting and maintaining production software platforms.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Benefits & Perks

Work-Life Balance

Employee Resource Groups

8+ ERGs across North America and the Philippines, including Parents ERG and groups focused on racial/ethnic, gender, and LGBTQ+ identities.

Employee Recognition Awards

Formal employee awards program recognizing contributions across the organization.

Team Events & Social Budget

Company-sponsored social events including happy hours, outings, local community meetups in 30+ cities, and virtual concerts and celebrations.

Volunteer Time Off

Opportunities to volunteer in the local community and partnerships with nonprofits.

Employee Product Discount

$450 USD/CAD quarterly Thumbtack Bucks stipend ($1,800/year) to book a professional on the Thumbtack platform.

Parental Leave (Birthing Parent)

20 weeks paid leave for birthing parents in the US and Canada; 105 days for birthing parents in the Philippines.

Parental Leave (Non-Birthing Parent)

12 weeks paid parental leave for all non-birthing parents, including adoptive and foster parents.

Fertility & Family Formation Benefits

$10,000 per year with a $30,000 USD/CAD lifetime maximum for covered infertility treatments, gender dysphoria services, and adoption assistance.

Adoption Assistance

$10,000 per year ($30,000 lifetime max) for adoption-related expenses, bundled with the family formation HRA.

Childcare Benefits

Childcare benefits for employees with families.

401(k) / Retirement Plan

401(k) and Roth 401(k) retirement savings plans available to employees.

Equity / RSUs

RSU equity grants with a 4-year vesting schedule (25% Year 1, then 3.13% quarterly Years 2-4).

Pay Transparency

Salary ranges published in all job postings with geo-tiered compensation across at least 3 tiers.

Financial Planning & Wealth Management

One-on-one financial wellness coaching plus access to Northstar and Wealthfront wealth management services.

Learning & Development Budget

Continuing education stipend, tuition reimbursement, online course subscriptions, job training and conference attendance, and personal development training.

Mentorship Program

Formal mentorship program and virtual coaching services including BetterUp professional coaching.

Defined Career Pathways

Customized development tracks with internal promotion pathways and structured career progression.

Health Insurance

Full medical insurance coverage. In the Philippines, includes HMO for self plus up to 3 dependents including common-law and same-sex domestic partners.

Dental Insurance

PPO dental plan covering employees and dependents.

Vision Insurance

Vision insurance coverage for eye exams, glasses, and contacts.

Life & AD&D Insurance

Life insurance and AD&D coverage at 2x annual salary, up to a maximum of $600,000.

Disability Insurance

Short-term disability at 60% of salary up to $3,000/week (180-day max) and long-term disability at 60% of salary up to $15,000/month (to age 65).

Health Savings Account (HSA)

HSA with $1,400/year employer contribution for individuals and $2,800/year for families.

Flexible Spending Account (FSA)

Pre-tax flexible spending account for healthcare and dependent care expenses.

Mental Health Benefits

12 coaching sessions and 12 therapy sessions per year via Modern Health for employees and dependents, plus access to multicultural and diverse therapists through Therify.

Pet Insurance

Company-subsidized pet insurance coverage.

Gender Affirming Care

Coverage for gender dysphoria services through the family formation HRA, plus transgender healthcare benefits and abortion travel benefits.

Employee Assistance Program

EAP through Modern Health providing mental health and well-being support for employees and dependents.

Home Office / Remote Work Stipend

$1,000 USD annual remote work stipend ($1,400 CAD; PHP 46,600) paid semi-annually for professional development, self-care, and office setup.

Cell Phone & Wi-Fi Reimbursement

Cell phone and Wi-Fi reimbursements for remote employees in North America.

Company Offsites / Retreats

Regular in-person offsites and team events (1-2x/year for ICs, 2-3x for managers, 4-6x for leaders), plus Camp Thumbtack and access to SF collaborative workspace.

International Work Allowance

Up to 60 days per country per calendar year of international work, limited to no more than 15 consecutive calendar days outside the Americas.

Unlimited / Flexible PTO

Flexible PTO policy allowing employees to take time off as needed.

Paid Holidays

18-20 company-wide paid holidays per year, significantly exceeding the US average.

Company Shutdown Days

Company-wide shutdowns in both summer and winter, including a week-long end-of-year shutdown in December.

Flexible Schedule

Core synchronous collaboration hours from 9 AM - 3 PM PT with No Meeting Wednesdays. Outside core hours, employees manage their own schedule.

Bereavement Leave

Paid bereavement leave following the death of a family member or loved one.

Extended Medical Leave

100% of pay for up to 8 weeks for medical leave, with additional weeks covered through short-term disability.

Paid Sick Days

Paid sick days for employees.

Fitness & Lifestyle Stipend

Up to $1,200 per year via Twic Lifestyle Spending Account for fitness, wellness, and lifestyle expenses, plus a separate fitness stipend.

Wellness Programs

Comprehensive wellness programs including weekly Wellness Wednesday yoga sessions featuring a Thumbtack pro, wellness days, and wellness-focused subscriptions.

Cookie Preferences

Senior Software Engineer, Customer Growth

Job Description

Thumbtack helps millions of people confidently care for their homes.

About the Neighborhoods Team

The challenge

What you’ll do

In order to be successful, you must bring

Expected salary ranges

Compensation

Benefits & Perks

Work-Life Balance

Tech Stack

Frameworks

Infrastructure

Analytics & Monitoring

Interested in this role?

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