Software Engineer (L2) Messaging Channels Team

See yourself at Twilio

Join the team as Twilio’s next Software Engineer L2 (Messaging Channels).

About the job

This position is needed to power the future of communications by developing the connectivity, compliance and rich messaging features required to enable adoption of new messaging channels and drive continued growth of existing channels such as WhatsApp, RCS and Facebook Messenger.  Our team navigates the complexities of requirements across many channels to enable Twilio customers to have a unified and seamless experience.  We enable startups, non-profits and Fortune 500 companies to send billions of messages a year on our platform.  We are looking for candidates passionate about designing, developing, deploying and operating software solutions at scale to help Twilio deliver the best user experience for modern, rich messaging.

Responsibilities

In this role, you’ll:

• Build High-Scale APIs: Design, develop, and maintain high-performance REST APIs and backend microservices using Java and Go.
• Power Rich Messaging: Build and enhance rich messaging features, managing high-throughput message routing and delivery pipelines.
• Operate Cloud Systems: Deploy and support backend services in AWS (open to Azure/GCP experience), prioritizing system reliability, low latency, and fault tolerance.
• Leverage Modern AI Tools: Actively integrate AI-assisted development tools (e.g., Claude, Copilot) into your daily workflow to accelerate output and elevate code quality.
• Own System Reliability: Support team on-call rotations to maintain high availability and operational excellence for critical communications services.
• Collaborate Remotely: Partner asynchronously across distributed engineering teams using clear technical written and verbal communication.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• 3+ years of hands-on software development experience building backend services in Java or Go
• Experience designing and building production RESTful APIs as a core part of your day-to-day role
• Experience operating distributed systems on top of cloud infrastructure (AWS preferred, or equivalent experience with Azure/GCP)
• Hands-on use of AI development tools (e.g. Claude, Copilot) to streamline coding, debugging or documentation
• Strong written and verbal technical communication skills
• Ability to participate in on-call rotation (includes weekends and holidays)

Desired

• Experience with NoSQL datastores (e.g. DynamoDB)
• Experience with message queuing (e.g. Simple Queue Service)
• Experience deploying and supporting containerized applications in Kubernetes
• Prior experience with telecom or rich messaging platforms (RCS, SMS/MMS, OTT messaging)

Location

This role will be remote and based in the USA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00(Developing Minimum for Tier 3) - $175,440.00 (Mid for Tier 3).
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 (Developing Minimum for Tier 2) - $185,640.00 (Mid for Tier 2).
• Based in the San Francisco Bay area, California: $137,520 (Developing Minimum for Tier 1) - $171,900.00 (Mid for Tier 1).
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until 12/15/2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.