Remote
US, UK +1 more
🤝Customer Success
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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.
Bitwarden truly cares about users and wants them to have the best experience while accessing their sensitive information online. The Bitwarden Customer Engagement team is responsible for ensuring customer satisfaction and success with Bitwarden products and services. As a representative of Bitwarden values, your primary goal is to promote adoption, ensure user success, as well as retain and grow the customer base while identifying user wants and needs in order to advocate and deliver positive results for them.
This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time.
Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:
Important: In the United States, the on target earnings (OTE) for this role is $135,000 - $165,000, which consists of base salary plus variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.
USD 135,000 - 165,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
401(k) / Retirement Plan
Employee Stock Purchase Plan
PTO / Vacation
Paid Holidays
Company Equipment
Home Office Stipend
Company Offsites / Retreats
Learning & Development Budget
Defined Career Pathways
Employee Product Discount
Yes. Bitwarden is a fully distributed, all-remote company. Team members work from home across many US states and more than 14 countries, with no in-office requirement.
Roles are region-scoped rather than open worldwide. Bitwarden posts positions for the US, the United Kingdom, and the broader EMEA region. US roles have no time-zone preference but do not include visa sponsorship, so you need to already be authorized to work in the role's region.
Benefits include a company-provided computer plus up to $500 in home office reimbursement, 401(k) contributions, 20 days of flexible time off with 11 flexible holidays (an extra week of vacation kicks in after four years), and $500 a year for skill development. In the US, medical, dental, and vision premiums are covered; internationally, benefits are calculated into pay.
For US roles, yes. Bitwarden discloses a base salary range on individual job postings, noting actual pay varies by level, experience, and location. Compensation outside the US is not published on postings because it differs by market.
People who value working in the open. Because the codebase is open source and development is community-driven, Bitwarden suits engineers and other roles comfortable with public scrutiny, security-first thinking, and self-directed work on a distributed team that spans time zones.
