Customer Success Engineer (China) (Hybrid) at JetBrains

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Job Description

About JetBrains

At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 88 Fortune Global Top 100 companies are JetBrains customers.

About the role

We are looking for a Customer Success Engineer to join our growing team. In this role, you will work to maintain close relationships with our existing customers in China and help grow the business in the region.

As part of our team, you will:

Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption.
Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments.
Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements.
Handle customer escalations and help manage expectations with both the internal product team and the customer.
Provide technical guidance and assistance to existing customers.
Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases.
Visit customer offices and meet onsite at conferences and other events when necessary.

We’ll be happy to have you on our team if you:

Have strong pre-sales experience with the ability to demo and pitch a product’s key value.
Have technical competence combined with a business-oriented approach and a focus on customer needs.
Are proficient in software development tools, ideally with hands-on experience in programming, QA, system administration, release automation, or a related field.
Possess problem-solving and analytical skills across technical, product, and business areas, with the ability to grasp customer needs and suggest suitable solutions.
Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field.
Possess strong interpersonal communication skills, both verbal and written – you will need to speak and write English fluently, as it is the preferred language of communication with our customers and partners, as well as within the team.
Have experience in driving discussions with both technical and non-technical audiences.
Are comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.
Can work efficiently and successfully without direct supervision in a distributed team.
Have a proven track record of building and developing B2B relationships.
Speak Chinese at a native level.
Are willing and able to travel internationally up to 20% of the time.

Why join us?

This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work.

#LI-EG1

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Benefits & Perks

Health & Wellness

Health Insurance

JetBrains provides a medical insurance allowance covering employees and their families, with coverage details varying by location.

Dental Insurance

Dental coverage is included as part of JetBrains' health benefits package.

Vision Insurance

Vision coverage is offered to employees as part of the JetBrains benefits package.

Mental Health Benefits

JetBrains provides easy access to professional mental health services to support employee wellbeing.

Fitness Stipend

JetBrains offers a sports benefit that provides access to an on-site gym or a sports club stipend depending on location.

Financial

401(k) / Retirement Plan

Retirement savings plan available to JetBrains employees in the US; equivalent country-specific plans apply in other regions.

Performance Bonus

JetBrains rewards top performers with recognition and additional compensation tied to performance.

Relocation Assistance

JetBrains provides relocation support to make moving for a new role as smooth and stress-free as possible.

Commuter Benefits

Time Off

PTO / Vacation

JetBrains offers generous paid time off, including extra time off days beyond standard vacation.

Sick Days

Paid sick leave is available for employees who need time off for illness or medical appointments.

Paid Holidays

JetBrains observes paid holidays based on each employee's local country and office.

Flexible Schedule

JetBrains operates a hybrid model with flexible working hours, allowing employees to work from the office, from home, or abroad.

Remote & Equipment

WFA Allowance (Days/Year)

JetBrains employees can work remotely from anywhere in the world for up to 30 days per year.

Meal Stipend

JetBrains provides a hot meal at the office or a lunch allowance on workdays, depending on location.

Company Equipment

JetBrains provides employees with a custom work station tailored to their setup needs.

Family & Care

Caregiver Policy

Employees in Germany receive up to 10 days of fully paid carer's leave per year.

Parental Leave

Leave is offered to both mothers and fathers after the birth of a child.

Professional Growth

Learning & Development Budget

JetBrains funds access to conferences, courses, and language classes, plus customized development tracks for career growth.

Conference Attendance

JetBrains funds attendance at industry conferences as part of its broader learning and development offerings.

Defined Career Pathways

JetBrains provides customized development tracks that let employees shape personalized career growth paths.

Culture & Perks

Free Snacks & Drinks

JetBrains offices provide complimentary snacks and beverages to in-office employees.

Team Events & Social Budget

JetBrains hosts company-wide celebrations and team gatherings as part of its internal events program.

Employee Resource Groups

Employee resource groups include LGBTQIA+, Neurodivergent, Cultural Connect, Parents, Women's Empowerment, Mental Health, and Remote Employees groups.

Frequently Asked Questions

Where can I be based to work at JetBrains?

JetBrains runs a Flexible Hybrid model, so most roles are tied to one of its 15 offices across Europe (including Amsterdam, Prague, Munich, Berlin, Belgrade, Warsaw, Madrid, London, and Cyprus), the Americas (Foster City, Marlton, and Waltham), and Shanghai. Even roles posted as remote are usually locked to a specific country, so check the location listed on a job before applying.

Do I need to be a developer to work at JetBrains?

No. JetBrains hires across engineering, design, UX research, marketing, sales, and operations, and its careers page is explicit that you do not have to write code to be a match. Every hire, technical or not, is asked to complete a test assignment, which is how the team sees the actual skills a role needs in action.

What benefits does JetBrains offer?

Alongside hybrid flexibility and up to 30 days a year working abroad, JetBrains provides in-office meals, snacks, and drinks, a gym subsidy, a learning and development budget for conferences, books, and courses, and a top-spec equipment setup. Health, dental, vision, mental-health support, pension, and parental leave are included, though the exact coverage depends on the country you are based in.

What is the interview process like at JetBrains?

It runs in stages: an application with a CV and short cover letter, an application review, a recruiter call, and a team interview. You are then given a test assignment, for any role and not just engineering, which can usually be done from home. Potential teammates review it, followed by a final interview and a reference check with three contacts before a decision is made.

Who is JetBrains a good fit for?

JetBrains looks for people who raise the standard around them, care about why the work matters, and are comfortable owning decisions without close supervision. Having stayed private and profitable for more than two decades, the company builds without short-term external pressure, so it suits people who want the space to take their time and get things right rather than chase quarterly targets.