Remote
Asia-Pacific, EMEA
🤝Customer Success
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At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen – with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.
Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking for Customer Success Engineers to build great technical relationships with our customers and grow JetBrains' business. We care deeply about our customers' success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.
*Some benefits may vary depending on location.
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We are an equal opportunity employer
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Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Fitness Stipend
401(k) / Retirement Plan
Performance Bonus
Relocation Assistance
PTO / Vacation
Sick Days
Paid Holidays
Flexible Schedule
WFA Allowance (Days/Year)
Meal Stipend
Company Equipment
Learning & Development Budget
Conference Attendance
Defined Career Pathways
Free Snacks & Drinks
Team Events & Social Budget
JetBrains runs a Flexible Hybrid model, so most roles are tied to one of its 15 offices across Europe (including Amsterdam, Prague, Munich, Berlin, Belgrade, Warsaw, Madrid, London, and Cyprus), the Americas (Foster City, Marlton, and Waltham), and Shanghai. Even roles posted as remote are usually locked to a specific country, so check the location listed on a job before applying.
No. JetBrains hires across engineering, design, UX research, marketing, sales, and operations, and its careers page is explicit that you do not have to write code to be a match. Every hire, technical or not, is asked to complete a test assignment, which is how the team sees the actual skills a role needs in action.
Alongside hybrid flexibility and up to 30 days a year working abroad, JetBrains provides in-office meals, snacks, and drinks, a gym subsidy, a learning and development budget for conferences, books, and courses, and a top-spec equipment setup. Health, dental, vision, mental-health support, pension, and parental leave are included, though the exact coverage depends on the country you are based in.
It runs in stages: an application with a CV and short cover letter, an application review, a recruiter call, and a team interview. You are then given a test assignment, for any role and not just engineering, which can usually be done from home. Potential teammates review it, followed by a final interview and a reference check with three contacts before a decision is made.
JetBrains looks for people who raise the standard around them, care about why the work matters, and are comfortable owning decisions without close supervision. Having stayed private and profitable for more than two decades, the company builds without short-term external pressure, so it suits people who want the space to take their time and get things right rather than chase quarterly targets.
