Job Description
RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.
We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a
world-class platform and unparalleled service with our industry-leading partnerships. To help
accelerate our growth and pace of delivery, we are looking for a talented Customer Success Manager.
About the Role
As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the RemoFirst platform and then be their point of contact for any future needs.
CSMs are responsible for the customer health, activation, retention, expansion and strategic growth of their client portfolio. They act as trusted advisors, ensuring clients achieve value and outcomes through proactive engagement, cross-functional collaboration, effective escalations management and deep product and domain knowledge.
