Remote
US
$80K–$138K
🤝Customer Success
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At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Important: Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
Important: Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Mental Health Benefits
Pet Insurance
Stock Options
401(k) / Retirement Plan
PTO / Vacation
Paid Holidays
Sabbatical
Flexible Hours
Meal Stipend
Coworking Allowance
Company Equipment
Company Offsites / Retreats
Parental Leave
Linear is Fully Remote and hires within two regions: North America and Europe. Roles are posted for one region or the other, and you can work from anywhere within the region you are hired in. Some senior roles note teams that also span Australia.
Linear brings people together in person on purpose. There is an annual all-company offsite (Copenhagen in 2025, with past gatherings in Mexico City, Helsinki, and Lisbon), plus smaller team meetups and occasional travel. Optional co-working hubs give people a place to work alongside teammates when they want one, with no requirement to use them.
Every employee gets equity. Linear offers employee-friendly terms: a 10-year post-termination exercise window, early exercise in the US, and equity refreshers over time. Alongside its Series C, the company ran a tender offer so current and former teammates could sell a portion of their vested options at the same $1.25B valuation as investors.
Linear offers at least five weeks of paid vacation a year plus local statutory holidays, and four months of paid parental leave. After four years, employees get a paid month off, and another every two years after that. These recharge sabbaticals are part of the company's Linear Infinity program.
Linear uses work trials as part of hiring, giving candidates a chance to do real work with the team rather than relying on interviews alone. The company hires deliberately and has kept its team small on purpose.
Linear suits people who care about craft and quality. The team describes itself as makers at heart with a shared respect for uninterrupted focus, and its principles emphasize shipping early, knowing what good looks like, and building things that last. If you value autonomy, taste, and written clarity over process and playbooks, it is a strong match.
