Remote
US
$101K–$135K
🤝Customer Success
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Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the Director, Success, this role supports Alpaca’s B2B offerings -- you will help customers to launch trading apps and open financial services to everyone on the planet.
Who You Might Be (Nice-to-Haves):
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
401(k) / Retirement Plan
Sabbatical
PTO / Vacation
Home Office Stipend
Work From Anywhere
Yes. Alpaca is a 100% remote company with 380+ team members distributed worldwide, including the USA, Canada, Japan, Hungary, Nigeria, Brazil, and the UK. Roles are posted by region such as Americas, EMEA, APAC, or North America, and some open positions can be worked from anywhere globally.
Alpaca leans on asynchronous communication and uninterrupted deep work so a globally distributed team can collaborate across nearly every time zone. Most roles hire across a broad region, though some postings specify a working-hours overlap, for example Eastern or European time zones, when a function needs closer coordination.
Alpaca offers a competitive salary plus stock options, giving employees an ownership stake in the company. It also provides a 401(k) plan, though the company does not match contributions.
Employees receive four weeks of PTO plus three personal days each year. Alpaca also offers the option to take up to three months of unpaid leave as a sabbatical.
Alpaca pays for health coverage for employees and their children, with reasonable options to add a spouse or family. The healthcare package includes medical, dental, and vision.
Alpaca hires engineers, traders, and brokerage professionals who want to build financial infrastructure that opens investing to everyone. The team values curiosity, empathy, and accountability, and it maintains a strong commitment to open-source contributions and community.
