Remote
Latin America
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Hey, you! Wanna become #OneOfUs?
We are on the lookout 🕵🏻 for the next awesome customer-obsessed problem solver to join HKR.TEAM as a Customer Support Specialist, working for a US-based client in the restaurant technology space that serves as a Virtual Concierge AI for hospitality businesses. 🇺🇸
Btw, HKR.TEAM was remote before it was even cool! 😎
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy:
“Whatever you are, be a good one” - Abraham Lincoln.
🔸 Be the go-to hero for customers by responding to questions and issues across email, live chat, and Zoom, resolving as much as possible on the first contact.
🔸 Translate complex product issues into clear, friendly, and simple explanations for non-technical restaurant owners and staff.
🔸 Own your queue like a boss, prioritizing dynamically throughout the day to hit response targets like Time to First Response.
🔸 Team up with Product and Engineering by writing organized, actionable bug reports and feature feedback, and following up until they are fully resolved.
🔸 Play detective by spotting patterns in recurring issues and proactively flagging trends rather than just closing tickets one by one.
🔸 Keep the knowledge flowing by contributing to and maintaining help docs, macros, and internal knowledge base articles to reduce repeat questions.
🔸 Stay cool as a cucumber, effectively de-escalating frustrated or urgent customers when needed.
🔸 Participate in a shared weekend on-call rotation, making sure restaurants are supported during their busiest times outside standard weekday hours.
🎧 You have a strong technical aptitude with the superpower to explain complex issues simply and patiently.
🎧 You've got the creds: proven experience supporting customers across email, live chat, and video platforms like Zoom.
🎧 You genuinely love support work—you are motivated by solving real problems and helping people, not just closing tickets.
🎧 You're super comfortable working with support metrics (Time to First Response, resolution time, CSAT) and using them to guide your daily workflow.
🎧 You have experience partnering seamlessly with Product and Engineering teams, including writing clear bug tickets.
🎧 You are highly organized, capable of managing a dynamic workload, and available to work occasional weekend shifts as part of an on-call rotation.
💰 Fair market pay
🏠 Remote, full-time job - work as an independent contractor from the comfort of your own home!
🕐 Afternoon US schedule in shifts (with 1 hour of lunch break 🍕)
🥳 Start-up culture, young team, no egos, no BS
✨ At HKR.TEAM, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.
✨ Transparent culture, tech-savvy, and quick decision-making.
✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.
✨ Fantastic mix of US clients with more to come.
✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.
✨ Ideal for creative minds who love contributing ideas and improving processes.
✨ Oh... and we don't waste time in useless meetings.
🧭 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.
Salary not disclosed for this role. See what similar remote roles pay →
Open roles are currently posted in Romania, Brazil, Argentina, South Africa (Cape Town), and the Philippines, all tagged remote. The wider employer-of-record footprint is broader, but active postings sit in those five countries.
Job postings state that roles are engaged as independent contractors, working from home. HKR.TEAM consolidates the payroll and compliance side for the client company you are embedded with.
Many do. Several postings require at least 4 hours of daily overlap with US Eastern time, some customer support roles run rotating shifts including weekends, and one coordinator role follows a 9 AM to 6 PM Eastern schedule. Check each posting for its schedule.
Usually a client. Most postings are for roles embedded full-time with a single US-based client company, with HKR.TEAM as the staffing and employment partner rather than the day-to-day product team.
Yes, remote is the norm. The physical offices are specific and optional: Clujhub on Strada Regele Ferdinand in Cluj-Napoca and One Tower in Bucharest's Floreasca district. Postings frame dropping in as a choice, never a requirement.
No. Postings list only "fair market pay" with no numeric ranges, and no benefits page or named benefits appear on the careers site.
