Job Description
About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
About the Role:
We are seeking a high-caliber Engineering Manager II to lead our Monetization Platform team.
This team is the financial heartbeat of HighLevel, owning the entire billing and reselling architecture. Every transaction—from subscriptions and plans to usage-based charges and auto-recharges—flows through systems this team builds. You will manage the critical reselling and rebilling layer that allows our 2M+ businesses to mark up and resell services, ensuring a seamless financial experience for agencies and their clients.
The system processes 160M+ daily events and $4M worth of transactions, requiring extreme operational precision.This is the most high-consequence correctness domain in the company. The platform must be high-throughput, highly available, and demand zero tolerance for inconsistency.
In this role, precision is paramount: a lost usage event is unbilled revenue, while a duplicated one undermines customer trust. You will also oversee the fraud, abuse, and spend-control layer, implementing velocity detection, circuit breakers, and anomaly gates to stop runaway workloads before they impact the bottom line.As an Engineering Manager, you'll lead a team of experienced managers and/or senior engineers (8+) who expect a manager with real technical depth. You'll own architecture and delivery, and partner closely with PMs, Finance, Risk, Support, Phone & WhatsApp channel teams, and payment providers to keep money movement correct, auditable, and fast.
