IT Support Technician

Duties and Responsibilities

The IT Support Technician will be responsible for, but not limited to:

1. Technology Support & Troubleshooting
   • Serve as the main point of contact for office technology inquiries, including:
     • Door access systems
     • Workstation issues
     • CCTV system troubleshooting
     • Network and Wi-Fi inquiries (guest and main)
     • Teams room equipment
     • Printer-related support
   • Handle technology queries from visitors such as executives, clients, and training attendees.
   • Assist with meeting room and Teams Room equipment setup and troubleshooting.
2. Hardware & Inventory Management
   • Manage the sending and receiving of laptops for onboarding/offboarding processes.
   • Coordinate with the in-house driver for equipment deliveries and replacements.
   • Reformat and prepare laptops for redeployment.
   • Participate in end-of-month and end-of-year inventory audits.
   • Organize and maintain the IT room.
3. System Administration
   • Autopilot enrollment devices in Intune and ensure proper setup.
   • Handle password and MFA reset tickets for GDC users within the assigned shift.
   • Escalate unresolved technical issues to the Business Systems Team as necessary.
4. Additional Responsibilities
   • Provide support during executive, client, and training visits.
   • Be receptive to feedback and maintain trustworthiness in handling high-value equipment.

Qualifications

• At least 1 year of experience in IT Support, Technical Support, Onsite Support, Helpdesk Support, or any related technology support role.
• Experience with Azure Entra (formerly Azure Active Directory) is a plus but not required.
• Strong organizational and troubleshooting skills.
• Must be motivated, receptive to feedback, and trustworthy.
• No gender requirements: career shifters are encouraged to apply.
• Other duties as assigned
• Must be able to lift and carry IT equipment weighing up to 5-15kg, such as laptops, monitors, and other peripherals, as part of daily tasks.