Remote
US
$201K–$260K
📣Marketing
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Product Support Engineer
Who We Are:
Important: At Vizcom, we’re reimagining how physical products are designed by fusing AI with human creativity to help designers move from sketch to reality at lightning speed. We’re looking for a Product Designer who obsesses over visual craft and interaction details, but also thrives on breaking new ground. This role will shape the future of our AI-powered sketching and collaboration tools, building experiences that feel as natural as drawing and as powerful as imagining something into existence. You’ll join a small, fast-moving team that values initiative, experimentation, and an eye for beauty.
The Role:
In the role of Product Support Engineer, you will bridge the gap between our customers, our customer success team, and our engineering organization. You will work directly with users to diagnose, troubleshoot, and resolve complex technical issues while developing a deep structural understanding of Vizcom’s product and infrastructure.
This isn't a passive ticketing role. You will combine sharp software engineering skills with empathetic communication to investigate root causes and, where possible, implement solutions directly in the codebase. For deeper architectural changes, you will partner closely with core Engineering to ensure swift resolution.
How You’ll Do It:
Knowledge Sharing: Author internal technical documentation, troubleshooting playbooks, and external knowledge base articles to scale self-service resolution.
What You’ll Bring:
Benefits While Working At Vizcom:
Compensation:
We benchmark using industry-standard data sets (Carta, Pave). For this role, base salary and equity will be determined based on your level and location.
The actual offer, including the compensation package, is determined based on multiple factors, including experience, location, and other business considerations. The overall package described in this post applies to W2, U.S. based employees- final package will be determined by local requirements and employment laws and accessibility.
Important: *Please note, as part of our SOC2 Type 2 compliance, all employees are required to submit to a background check
Join Us and Make an Impact: At Vizcom, we move fast, offer meaningful equity ownership, and provide a compelling growth trajectory for our team members. We believe in the art of industrial design and strive to improve our world through accelerated visionary processes. Join us in shaping a world designed by you.
USD 140,000 - 160,000
Annually
