RAVE I, SD Maps (Rico team) (Hybrid) at Mapbox

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RAVE I, SD Maps (Rico team) (Hybrid) at Mapbox | Remotivated

Job Description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.

What You'll Do

You will review a large amount of customer feedback on Search, Navigation and Map data (road geometry, road attributes,POIs/ addresses, incidents etc.) submitted by customers to improve their experience.
You will do a root-cause analysis using various data sources (satellite and street-level imagery, OSM, local ground-truth sources) to understand the customers' issues.
You will make high quality edits on OSM and other internal data sources based on guidelines.
You will triage and close feedback items within the team's SLA, and escalate issues outside the team's scope (routing, search, engine) to the relevant teams.
You will provide investigations and analysis, find patterns and write reports.
You will tightly interact with teammates, managers and engineers to improve current tools, workflows, products and services.

What We Believe are Important Traits for This Role

A quick learner, ability to switch between projects with different workflow or instructions, multi-tasking.
Presence of logic, ability to reason and act independently.
Ability to stay focused on a repetitive work during a working day, keeping high quality and accuracy of data processing.
Ability to execute monotonous work in large volumes on a high level of personal efficiency
Ability to work in a team and high communicative skills.
Proficiency in English, ability to communicate clearly in written and verbal communication, read and write documentation. (B1 and above). Please, indicate the level of English proficiency in your CV.
Knowledge of traffic rules and road-sign systems.
Resistant to stress in a rapidly changing situation.
Analytical mindset and ability to identify common patterns in large volumes of information (SQL and proven analytical experience will be a great advantage).
Ability to work from the office for the first three months during the probation period, visit the office for team sprints periodically (bimonthly).

Welcomed

OSM data model understanding and editing experience (or other services), interest in cartography and navigation.
Proven knowledge of SQL/Python/JS/Low Code technologies for data analysis and automations.
Experience applying AI tools for information retrieval, process automation, or workflow optimization.
Interest in developing their skills and expanding competencies within working domain.
Knowledge of Jira and Confluence.
A valid driver's license.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

We value high-performing creative individuals who dig into problems and opportunities.
We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

How We Support You

Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits.
Family-First Support: Family care, maternity and paternity leave policies to support your growing family.
Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth
Balance & Brainpower: Mental health support for you and your dependents.
Rest & Recharge: Paid time away, company holidays, and generous absence policies.
Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.

Benefits & Perks

Health & Wellness

Health Insurance

Mapbox offers comprehensive healthcare, with private health plans designed to go beyond each region's statutory benefits. Premium contributions also extend to employees' dependents.

Dental Insurance

Private dental plans are part of Mapbox's health benefits, alongside its medical coverage.

Vision Insurance

Vision insurance is offered as part of Mapbox's medical and dental benefits package.

Life Insurance

Mapbox includes life insurance in its core benefits package, with accidental death and dismemberment (AD&D) coverage also offered.

Disability Insurance

Mapbox offers income protection plans that replace earnings if an illness or injury keeps an employee from working.

Flexible Spending Account (FSA)

US employees can use a flexible spending account to pay eligible healthcare costs with pre-tax dollars.

Health Savings Account (HSA)

Mapbox's US health plans include a health savings account option.

Mental Health Benefits

Mapbox's healthcare package includes dedicated mental health benefits, supplemented by mindfulness resources.

Wellness Programs

A recurring quarterly benefit helps cover employees' wellness expenses.

Employee Assistance Program

Financial

401(k) / Retirement Plan

Retirement programs are part of Mapbox's compensation, including a 401(k) plan for US employees. Plan types vary by country of employment.

Equity / RSUs

Equity is part of Mapbox's compensation package, giving team members an ownership stake in the company.

Commuter Benefits

Commuter benefits help Mapbox employees who work from an office cover transit costs.

Time Off

Unlimited PTO

Mapbox offers paid time off along with company-wide breaks.

Sick Days

Mapbox offers dedicated paid sick days that are separate from vacation time.

Paid Holidays

Mapbox observes company holidays in addition to paid time away and its absence policies.

Company Shutdown Days

Mapbox schedules company-wide breaks, including a year-end break between Christmas and New Year's Day.

Family & Care

Parental Leave

Mapbox offers paid maternity and paternity leave to team members who grow their families by having, adopting, or fostering a child.

Adoption Leave

Paid adoption leave is one of Mapbox's family leave policies, offered alongside maternity, paternity, and family care leave.

Caregiver Policy

Mapbox offers paid family care leave so team members can take time to look after family members who need them.

Professional Growth

Learning & Development Budget

Mapbox contributes toward team members' personal growth, and tuition assistance is among its development benefits.

Culture & Perks

Volunteer Time Off

Mapbox gives employees over 30 hours of paid volunteer time every year, on top of standard PTO.

Charity Matching

Mapbox runs an annual donation-matching benefit that matches employees' charitable gifts.

Employee Resource Groups

Mapbox supports ERGs including Gender Minority, Asian Pacific Islander, Rainbow, and Black Employees @ Mapbox, plus affinity groups such as Hola Mundo, Kids/Parents, and Shalom.

Team Events & Social Budget

Frequently Asked Questions

Where can Mapbox's remote roles be based?

Each Mapbox posting states where the role can be based. Some roles are open to candidates anywhere in one country, such as anywhere in the US or any city in Germany, while others require you to be based in a specific country, such as the UK. The careers page lets you filter openings by country, including a Remote option.

Does Mapbox have offices I can work from?

Yes. Mapbox's culture page lists offices in San Francisco, Washington D.C., Tokyo, Minsk and Helsinki, plus a London coworking space. Postings describe the flexibility to work from home or periodically from an office where applicable, and a small number of roles are marked hybrid or on-site, so check the individual listing.

How does Mapbox's distributed team communicate?

Mapbox job postings say the company is distributed across time zones and makes most decisions in documents and Slack, and they list clear written communication as an expectation. Mapbox has also written that while it values team support and interaction, most forms of team communication will not be in real time.

Does Mapbox publish salary ranges in its job postings?

Yes. US postings publish a base pay range that applies to most US locations and state that pay is 5% to 10% higher in US locations with a higher cost of labor. Some postings outside the US, such as roles in Poland and Minsk, also list a pay range in US dollars.

How do Mapbox's benefits vary by country?

Mapbox says perks and benefits vary by the country in which you work. Its postings describe private health, dental and income protection plans "tailored to elevate your regional statutory benefits," along with paid time away, company holidays and generous absence policies. The culture page adds equity, retirement programs, mental health benefits, and paid maternity, paternity, adoption and family care leave.

What is Mapbox's interview process?

After a resume review, qualified candidates have a 30-minute recruiter screen, followed for some roles by a hiring manager screen and a take-home or live-coding assessment. The final stage is a set of virtual interviews, typically four rounds of 45 to 90 minutes over Google Meet, covering technical skills and competencies mapped to Mapbox's company values. If an application moves forward, Mapbox says it will reach out within 14 business days, and it suggests the STAR method for structuring interview answers.