Remote
Asia-Pacific
🤝Partnerships
Early Access — Help us improve! Share your feedback.
We use cookies to improve your experience and measure how our site is used. Learn more.
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What You’ll Do:
• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.
What You’ll Bring:
• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.
#LI-SP1
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
Salary not disclosed for this role. See what similar remote roles pay →
Wellness Programs
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
401(k) / Retirement Plan
Flexible Time Off
Sabbatical
Company Shutdown Days
Flexible Schedule
Home Office Stipend
Coworking Allowance
Parental Leave
Learning & Development (U-First Fridays)
Team Events
Volunteer Time Off
Employee Resource Groups
Free Snacks & Drinks
Yes. Kong's roles in the US and Canada are generally remote, while roles in its office cities elsewhere, including London, Paris, Milan, Bengaluru, Singapore and Sydney, are usually hybrid, with 2 to 3 office days a week where the posting states them. Each posting sets its own arrangement, so read the posting text as well as its location tag.
Kong holds a monthly AMA where new hires meet members of the executive leadership team, and new joiners get a shout-out at the Worldwide Kong Update. Kong also runs a channel called Cheers and Celebrate. In Kong's words, "As you grow, informal communication becomes harder, so you have to be much more intentional about keeping people connected and informed."
Kong's careers page publishes no pay bands. Some US job postings include a salary range, so check the individual listing for the role you are considering.
Paid Holidays
Sick Days
Bereavement Leave
