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As a Risk & Monitoring Analyst IV on the Operational Risk and Controls (ORC) team within Global Financial Crimes Operations (GFCO), you'll own quality assurance reviews of TMS investigations that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements.
What you'll do
- Review TMS cases against established QA rubrics, including core sampling for regulatory filings (SARs) and risk-based sampling across priority compliance areas.
- Lead calibration sessions, office hours, and structured analyst support to drive consistency and deepen understanding of complex procedural requirements.
- Conduct root cause analysis on thematic quality issues and translate findings into actionable recommendations for process, training, and procedural updates.
- Partner with second line of defense stakeholders and deliver timely, well-supported responses to review and audit findings.
- Build and present weekly metrics, dashboards, and trend analyses that highlight risks, performance themes, and improvement opportunities to senior stakeholders.
- Train new joiners, validate practice cases, and provide structured feedback to accelerate analyst readiness and quality performance.
Required Skills and Experience
- 6+ years of experience in quality assurance, quality control, audit, or financial crime investigations within a regulated financial services environment.
- Working knowledge of BSA/AML laws, regulations, and requirements, with demonstrated ability to apply risk-based judgment when reviewing complex investigations.
- ACAMS certification or equivalent AML qualification.
- Proven experience producing compliance metrics, dashboards, and performance reporting for operational and compliance stakeholders (proficiency in Google Sheets/Excel and Google Slides/PowerPoint).
- Track record of presenting QA findings, root cause analyses, and procedural recommendations to senior compliance and operations leaders across multiple regions.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.
