Sales Process Lead

The Sales Process Lead will be part of Fastly’s Global Sales Operations team, responsible for managing and documenting global sales process frameworks. This role will be a key contributor to the Sales Strategy & Operations team, reporting to the Sr. Manager, Global Sales Strategy & Operations, based out of our India office.  

This role will collaborate closely with the Sr. Director of Sales Strategy & Operations to tackle complex operational business challenges to enhance revenue growth and sales productivity. They will do this by analyzing, mapping and optimizing the entire sales cycle. They will utilize data from CRM systems (Salesforce) and other sales tools to identify bottlenecks and implement efficient processes. 

They will also engage with cross-functional teams across Tier 1 Sales Support, Field, Channel and SE operations, Marketing operations, and IT Business Systems teams to manage key process related projects.

The perfect candidate for this role is a self-starter, who can effectively manage multiple projects and translate process or technical content for sales audience consumption. They will have a solid understanding of Sales as a business function, with a minimum 3-5 years experience either in Sales operations role or sales/business process analysis roles in high-tech or SaaS based companies. They will have extensive working knowledge of Salesforce CRM and key sales processes across Lead to Cash including: Leads, Account management, Opportunity management, Configure-Price-Quote (CPQ), Order to Cash. 

They will also have a foundation in analytical and problem solving skills, able to compile basic data analysis using Excel or Google Sheets. Finally, they will have a sense of urgency in responding to Sales inquiries, to deliver a positive Sales support experience.   

What You'll Do

• Responsible for documenting, analyzing, designing and optimizing business processes to improve Fastly’s sales team efficiency and productivity
• Analyze existing sales workflows to document, identify and manage areas for process optimization
• Define and implement process improvement methodologies and frameworks, where applicable.
• Drive and manage multiple projects with cross-functional teams across sales and marketing operations, and Business systems (IT).

What We're Looking For

• 5+ years of combined operations or technology business experience
• 3+ years specifically in a sales operations role with focus on process and system improvements
• Working knowledge of sales process and other process frameworks
• Working knowledge of Salesforce and other sales tools, to support their process expertise
• Experience building and using agentic-prompts to automate GTM and support workflows
• Strong communication and project management skills, with ability to manage multiple projects simultaneously
• Strong analytical skills with ability to present complex information in a clear and concise manner
• Proven ability to network and build strong relationships with peers and senior leaders

We’ll be super impressed if you have experience in any of these: 

• Knowledge of other sales tools including 6Sense, Clari, and dashboards (Looker, Tableau or PowerBI)
• Process methodologies such as Six Sigma, Lean
• Applying AI to improve sales process, system and data analytics workflows and deliverables

Work Hours

• This position will require you to work during scheduled hours from 2 pm - 11 pm (IST)
• Due to the global scope of this role, core business hours may extend to US, Europe and APJ friendly time-zones for some engagements

Work Location(s) & Travel Requirements

This position is based out of our Pune, India office.

This position does not require travel, unless specified by your manager.