Senior Customer and Industry Insights Analyst

Come do the best work of your life at Boulevard.

What you'll do here

• Publish weekly, monthly, and quarterly external reports covering trends, benchmarks, and other industry insights
• Generate unique insights from merchant, consumer, and product data to quantify Boulevard’s impact and ecosystem trends across regions, segments, and time
• Build a deep view of the consumer, including demand patterns, frequency, basket, price sensitivity, and channel behavior, and translate these into segmentation, positioning, and lifecycle strategies
• Segment merchants by vertical, size, business model, and sophistication; define peer groups, benchmarks, and outlier flags that guide comparisons and account strategy
• Track service and retail trends, labor dynamics, utilization, cancellations, rebooking, and attach rates with cohort cuts, seasonality controls, and clear caveats
• Build recurring internal insight packs (e.g., quarterly State of the Customer, monthly Industry Pulse) that combine KPIs, leading indicators, and commentary for executives and cross-functional partners
• Partner with Marketing, Brand, and GTM on narratives, visuals, and enablement materials that use data to inform campaigns, positioning, and customer stories
• Present executive-ready data stories, align stakeholders on tradeoffs, and drive decisions with explicit recommendations, owners, timelines, and expected impact/ROI.
• Uphold privacy with documented aggregation standards and disclosure controls, including k-anonymity thresholds, dominance limits, rounding or noise, and review gates before sharing data externally or with partners

What you'll need to thrive

• 6+ years in analytics or insights within B2B SaaS, marketplaces, payments, or high-growth tech
• Advanced Snowflake SQL, proficient Python, and production experience with dbt, including modular models, tests and CI, performance, and cost guardrails
• Proven track record of publishing and/or contributing media-ready reports
• Proven track record of delivering executive-ready insight reports and dashboards, with clear methods and well-structured, decision-focused analysis
• Strong product and SaaS growth intuition, with the ability to translate findings into opportunities, risks, and tradeoffs for product, GTM, and operations
• Proficiency with Looker, Sigma, Tableau, Power BI, or similar BI tools
• Strong editorial judgment for headlines, metric selection, and chart design, with clear, plain-language writing
• Working knowledge of privacy-preserving aggregation, including k-anonymity, thresholds, noise, and disclosure control

How we'll take care of you

At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $115,000 - $135,500 per year. For all other U.S. locations, the anticipated base salary range is $100,000 - $129,300 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.