Senior Product Designer II - Order Quality

Overview

Instacart's Design & Research org is a team of ~100 designers, researchers, and content experts dedicated to making grocery shopping effortless for everyone across our four-sided marketplace. The Fulfillment team sits at the heart of the Instacart experience, owning the key moments that determine whether an order goes right — from the moment a customer places an order to delivery at their door. We're looking for a Senior Product Designer to own key Order Quality design work, partnering closely with 3+ product managers and their engineering teams across some of the most complex and high-visibility problem spaces at Instacart. This role is a rare opportunity to make a deep, measurable impact on an experience that touches every Instacart customer and, in many cases, our Shopper experience as well.

About the Job

• Own key Order Quality design initiatives end-to-end — from zero-to-one concept exploration through execution-level delivery — across multiple concurrent projects spanning consumer and shopper experiences.
• Become the go-to domain expert for Order Quality, building deep knowledge across active workstreams and proactively maintaining continuity on previously approved work while absorbing net-new asks from the product team.
• Serve as a trusted thought partner to 3+ product managers — collaborating on product strategy, using design to help envision solutions at scale, and partnering closely with engineering teams to ensure execution-level handoff is thorough, accurate, and actionable.
• Navigate seamlessly between high-level strategic conversations with design and product leadership and detailed, craft-focused execution work — including Figma flows, polish passes, and design systems collaboration.
• Build strong cross-functional relationships across product, engineering, research, data science, and brand; represent Order Quality design in crits, reviews, and stakeholder presentations — including to heads of Product and Design.
• Apply modern AI tools in daily workflows to accelerate exploration, prototyping, and iteration, bringing a forward-looking point of view on how AI can improve both the design process and the customer experience.

About You

Minimum Qualifications

• 6+ years designing consumer-facing digital products across web and mobile, with a portfolio demonstrating complex, multi-step product journeys and measurable outcomes.
• Demonstrated ability to own work end-to-end — from early problem framing and zero-to-one concept development through high-quality execution and delivery — without delegating either end of the spectrum.
• Experience working across multiple complex problem spaces simultaneously, collaborating with several product and engineering teams in a fast-paced environment.
• Strong communication skills with a track record of presenting work confidently to cross-functional partners and senior/executive stakeholders.
• Fluency in Figma, with the ability to produce high-fidelity flows, interaction design, and design system-aligned UI at speed.
• Genuine curiosity and enthusiasm for design craft, with an eye toward how AI tools and emerging capabilities can improve both workflow and product outcomes.

Preferred Qualifications

• Experience in e-commerce, grocery, marketplace, or logistics products where fulfillment, order integrity, or transactional trust are core to the experience.
• Background designing for multi-sided marketplace platforms — balancing the needs of consumers, shoppers, and other stakeholders simultaneously.
• Experience in larger corporate or agency environments, with exposure to structured design processes and multi-team collaboration at scale.
• Comfort working within and improving established design language systems, ensuring consistency and quality across complex product surfaces.