Senior Vendor Performance Manager, North America

Reddit is looking for a passionate and motivated individual to lead the growth of our SMB segment in North America. This role will allow you to work closely with our outsourced vendors as well as act as the voice of the customer for our internal teams and cross-functional partners. This role will have a unique opportunity to help shape our go to market approach and will focus on managing & growing the North American market supported by our team in Utah, driving the end to end sales team, from lead generation to activation to account management. This role will focus on building and driving our Agency specific sales motions. The role will be based in Utah, working onsite with our vendor partner. 

Please note that this role is required to work in person from our Ogden, UT office 1-2 days per week.

Key Responsibilities

• Fully own revenue growth and quota attainment for a $XXXM/year business
• Lead an organization of +100 vendor reps, managers, & function leads
• Drive global strategy, organization design, sales motions, & scaled solutions for the SMB Agency business
• Devise strategies that ensure the vendor delivers on growth across Agency acquisitions and existing books of business
• Lead weekly, monthly, and quarterly business reviews with the vendor, managing ongoing action items and ensuring the vendor is driving to completion
• Drive optimizations of workflows/processes at our vendor sites, while maintaining high customer satisfaction
• Work closely with vendor and internal teams, to ensure all communication, training, and updates are delivered in a timely and accurate manner
• Support & mentor our vendor teams to successfully achieve quarterly revenue targets
• Work closely with Sales Leadership, Sales Operations, and Marketing to create scaled end to end programs and sales initiatives
• Fully leverage the available technology stack including Gong, Salesforce, Chili Piper, ChatGPT, Looker, Zoominfo
• Build & execute scaled sales strategy initiatives for high-value SMBs
• Shape Reddit’s Ads product roadmap and narrative by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Drive results through data analysis, goal-setting, planning, & project management
• Develop strategies to identify, pitch, and activate High-value SMBs, drive advertiser activations, measure success, and retain & grow advertisers on the Reddit ads platform

Qualifications

• 8+ years of experience in sales, client services, or operations
• 5+ years of sales vendor management or sales leadership experience
• Proven background in building and running outsourced sales operations
• Advertising/marketing experience
• Experience partnering with or working for digital agencies
• Experience selling into the SMB segment with a history of exceeding revenue targets
• Motivated self starter who thrives in unstructured environments
• Tenacious and entrepreneurial approach to working through challenges while working cross functionally to solve these
• Excellent communication and project management skills, including the ability to clearly convey complex analytical findings both written and verbally
• Strong analytics and quantitative skills 
• Experience working with Salesforce, Gong, or comparable tools
• BA / BS degree or equivalent work experience
• Multi-market experience is a plus

Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave