Remote
US
$130K–$160K
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Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.
We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
The Support AI Analyst will serve as the primary owner of AI-powered support tools and automation initiatives. This role is responsible for optimizing the customer and agent experience through AI, identifying opportunities for automation, improving operational efficiency, and ensuring AI solutions deliver measurable business value.
The ideal candidate combines support operations knowledge, analytical thinking, and a strong interest in AI technologies. They will work closely with Product, Engineering, and Operations teams to implement, maintain, and continuously improve AI-driven workflows.
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
401(k) / Retirement Plan
Home Office Stipend
Sabbatical
Work From Anywhere
PTO / Vacation
