Remote
US
$113K–$215K
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Do you care about keeping developer tools running reliably, enjoy digging into the systems and infrastructure behind them, and know that reliable tools make all the difference for development teams? If you are calm under pressure, enjoy diagnosing complex systems, want to help developers overcome technical hurdles, and thrive on deep problem-solving across diverse tech stacks, this role is for you.
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
TeamCity is a highly scalable CI/CD server that integrates across the modern software ecosystem. Because it supports complex server-side setups and SaaS deployments, issues can stem from the product itself or the surrounding infrastructure.
As part of our Support Engineering team, you will act as a crucial link between global engineering teams and our internal product developers. You will take ownership of incoming technical issues, pinpoint root causes, and provide working resolutions or clear escalations. You'll work American-timezone hours to give our global community timely, effective support.
Day to day, you will:
Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers. You build trust by accurately diagnosing underlying infrastructure or application bugs rather than addressing symptoms alone. Over time, your contributions to the knowledge base reduce repeat issues, and your feedback helps product teams make TeamCity more resilient.
Important: This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location.
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
USD 144,000 - 216,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Fitness Stipend
401(k) / Retirement Plan
Performance Bonus
Relocation Assistance
PTO / Vacation
Sick Days
Paid Holidays
Flexible Schedule
WFA Allowance (Days/Year)
Meal Stipend
Company Equipment
Learning & Development Budget
Conference Attendance
Defined Career Pathways
Free Snacks & Drinks
Team Events & Social Budget
JetBrains runs a Flexible Hybrid model, so most roles are tied to one of its 15 offices across Europe (including Amsterdam, Prague, Munich, Berlin, Belgrade, Warsaw, Madrid, London, and Cyprus), the Americas (Foster City, Marlton, and Waltham), and Shanghai. Even roles posted as remote are usually locked to a specific country, so check the location listed on a job before applying.
No. JetBrains hires across engineering, design, UX research, marketing, sales, and operations, and its careers page is explicit that you do not have to write code to be a match. Every hire, technical or not, is asked to complete a test assignment, which is how the team sees the actual skills a role needs in action.
Alongside hybrid flexibility and up to 30 days a year working abroad, JetBrains provides in-office meals, snacks, and drinks, a gym subsidy, a learning and development budget for conferences, books, and courses, and a top-spec equipment setup. Health, dental, vision, mental-health support, pension, and parental leave are included, though the exact coverage depends on the country you are based in.
It runs in stages: an application with a CV and short cover letter, an application review, a recruiter call, and a team interview. You are then given a test assignment, for any role and not just engineering, which can usually be done from home. Potential teammates review it, followed by a final interview and a reference check with three contacts before a decision is made.
JetBrains looks for people who raise the standard around them, care about why the work matters, and are comfortable owning decisions without close supervision. Having stayed private and profitable for more than two decades, the company builds without short-term external pressure, so it suits people who want the space to take their time and get things right rather than chase quarterly targets.
