Remote
Poland
308K–408K zł PLN
👥People & HR
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I'm Allie, Head of Support at Ashby. 👋
As our team has grown, one of the keys to providing exceptional Support is ensuring every new hire can hit the ground running on a product with a lot of depth and nuance. Helping someone move from “just joined” to confidently helping customers takes exceptional care. We pride ourselves on delivering an onboarding experience that helps each person who joins our team be successful and, in turn, help our customers be successful.
Our onboarding program has given new hires a strong foundation. As the team continues to scale and the product keeps evolving, we know there's more to build.
That's why we're looking for one Support Trainer in AMER and one in EMEA to partner with our Training Lead and help take onboarding and ongoing training to the next level.
This role goes beyond running sessions off an existing curriculum. We're looking for someone who can dig into what's working, spot where new hires are still struggling to get up to speed, and turn that insight into better materials and better training. You'll partner closely with our Training Lead to deliver onboarding day to day, while also helping evolve the program as our product and team continue to grow.
If you're energized by joining a strong program and pushing it further, love making complex product knowledge click for new learners, and want to stay close to frontline Support work, this might be the role for you.
As the Support Trainer, you'll design, develop, and deliver the training programs that enable the Support team to provide exceptional service. You'll work closely with Support team members and cross-functional partners to build training materials, assess where the team needs support, and ensure everyone stays current on product knowledge and best practices as we grow.
Since this function is central to how our team scales, you'll have the opportunity to build on a strong foundation, strengthen how we onboard and continuously develop our team, and create a culture where growth and knowledge-sharing are part of everyday work.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We’re growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com.
We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:
We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby.
Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical reasoning, communication precision, and ownership.
Virtual onsite — 120 min
Coaching for Customer Impact — 30 min
Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
EUR 33,000 - 100,000
Annually
Health Insurance
Disability Insurance
Dental Insurance
Flexible Spending Account (FSA)
Equity / RSUs
Stock Options
Pay Transparency
401(k) / Retirement Plan
401(k) Match
Unlimited PTO
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Conference Attendance
Per the careers page, Ashby offers competitive salary and equity with a 10-year exercise window on stock options, so you are not pressured to buy them if you leave. It also provides twelve weeks of fully paid family leave in the US, top-notch health insurance for US employees and their dependents with all premiums covered, a generous equipment, software, and office furniture budget, and a $100/month education budget (with pricier items like conferences covered on manager approval).
The careers page lists unlimited PTO with a recommended minimum of four weeks per year. Ashby is direct that it wants people to actually use it: expect "Vacation?" to stay on your one-on-one agenda until you start taking time off.
Yes. Ashby publishes a salary range on every job posting, along with flags for equity and bonus (for example, "€76K – €185K, Offers Equity, Offers Bonus"). Compensation is exposed through its public posting API, so ranges are visible before you apply.
Ashby hires remotely and its job board lists remote regions including Remote - US, Remote - Canada, and Remote - European Union. Roles are typically region-scoped, meaning a given opening hires anywhere within a named region (for example "Design Engineer, Americas" or "Engineering Manager, EU") rather than from one global pool.
People who prefer written communication and async workflows. Because the culture is documentation-first, the careers page flags two clear anti-fit signals: you would likely be unhappy here if you dislike written documentation, or if you prefer an in-person role over a remote one.
