Account Manager I

Reports to: Manager, Channel Account Management

Location: Remote Australia

What We Do

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do

Huntress is adding an Account Manager to support our growing APAC business, with a focus on direct end-customer relationships while also working alongside reseller and VAR partners where needed to support the full customer motion.

Account Managers at Huntress play a critical role in expanding our relationships with customers and helping them realize ongoing value from the Huntress platform. This role is responsible for driving loyalty, renewals, expansion, satisfaction, and everything else related to customer growth and success.

This position works closely with sales leadership and marketing to devise creative ways to help customers succeed through training, education, and empowerment. Externally, this role balances direct customer engagement with partner-aligned collaboration so Huntress can meet the needs of both the end customer and the broader buying relationship.

In this high-impact, high-visibility role, you will be key in helping the company achieve business goals through customer satisfaction, retention, and expansion. Success in this position will be measured by customer satisfaction, retention, and growth across your book of business.

Responsibilities

• Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment
• Own and grow relationships with multiple contacts inside assigned customer organizations
• Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate
• Partner effectively with reseller, VAR, and other third-party stakeholders when they are part of the customer relationship or buying motion
• Contribute to team goals around retention, expansion, and customer satisfaction
• Develop creative ways to engage customers and keep them progressing toward stronger adoption and better outcomes
• Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience
• Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward

What You Bring To The Team

• 3+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
• Experience working with direct customer relationships while navigating partner-influenced, reseller, or VAR-supported motions
• Strong experience in SaaS, preferably related to the cybersecurity industry
• Experience with Salesforce or other similar CRM platforms
• Confidence building relationships with both customers and partners
• Strong bias to action and the ability to get things done efficiently and effectively
• Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams
• Commercial curiosity and sound judgment in balancing customer outcomes with business growth

What We Offer

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.