Senior Account Manager - KSA

At Ten our goal is simple, to become the most trusted service business in the world. 

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.

Will you help take us there? 

The role

We are looking for a Senior Account Manager to join us in Riyadh. In this role, your primary responsibilities will be to manage our existing client programme. This is a high-impact role, requiring a high degree of accountability and engagement with senior leadership. It’s your chance to define our position in the region and create results that influence Ten’s global business.

Key responsibilities:

Strategic Account Growth

• Develop and deliver an ambitious Growth Plan by building a strong network of stakeholder relationships within the client organization and influencing client strategy to unlock growth opportunities.

Account Management

• Oversee the successful delivery of the corporate programme, meeting shared objectives and success metrics.

• Manage the governance process, with monthly meetings and quarterly strategic business reviews.

• Resolve day-to-day issues promptly and escalate appropriately.

• Maintain strong internal communication to ensure all relevant teams are up to speed on key priorities and activities.

• Share good news both externally and to relevant teams internally.

• Raise invoices in a timely manner and ensure payment is promptly received.

Management Information, Data and Market Intelligence

• Provide accurate, timely reports for clients.

• Analyze complex data trends and translate insights into actionable plans.

• Stay ahead of market and competitor trends, sharing insights with relevant internal stakeholders.

Requirements

Your profile

• Minimum 5 years of experience in a similar role.
• Proven experience in strategic account management, preferably within banking, lifestyle, or concierge services.
• Strong understanding of commercial strategy and stakeholder engagement.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Proactive, hands-on approach with the ability to work independently and make sound decisions.
• Proficiency in CRM systems and business intelligence tools.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to work in a fast-paced, dynamic environment with a high level of adaptability.
• Performance-Driven with a demonstrated ability to drive success and achieve business targets through strategic initiatives.
• Fluent in Arabic and English.

Location: full-time onsite in Riyadh, Saudi Arabia.

Benefits

At Ten, employees are at the heart of everything.

The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.

What Ten offers

• Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program

• Vacation policy: Paid vacation plus one additional day for volunteer work

• Sabbaticals: One month of paid leave every five years

• Remote Working Holidays

• Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients

• International clientele: Manage a high-quality portfolio with excellent service

• Dynamic work environment: Diverse tasks in an international team

• Career opportunities: Development prospects in an agile, growing company

• Inclusive company culture: Diversity and collaboration are highly valued

About Us

Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.

Our goal at Ten is simple: We want to become the world’s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.

As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.

Our Commitment to Diversity

We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.