About the role
CoinMarketCap is building AI products to help users discover, understand, and act on crypto information more effectively. We're hiring an AI Operations Specialist to join our AI team. This is an individual contributor role in the Product org.
You'll spend most of your time hands-on with the operational work that keeps the AI team moving: running evaluations, coordinating outreach and follow-ups, building lightweight tools and automations, and stepping in wherever the team needs leverage that week. You'll work closely with the AI team to execute on whatever is most important at any given moment, and you're expected to lean heavily on AI tools to move faster than one operator normally could.
Your contribution is the operational, hands-on work that keeps the AI team moving, and it can look different every week.
What you'll do
Includes but not limited to:
- Run evaluations on AI features: scoring outputs with AI assistance, flagging regressions, building golden sets, and turning results into clear writeups the team can act on.
- Build lightweight tools and automations using AI coding tools: scripts, internal helpers, and one-off prototypes the team needs quickly.
- Execute on prompt and workflow iteration: implementing changes, testing variations, and shipping the next round.
- Run external outreach and relationship management end to end: reaching out to KOLs, running the calls, and following through.
- Work with internal stakeholders to drive AI team outcomes: partnering with teams like marketing and other product teams.
- Step in on whatever else is the AI team's highest-leverage need that week, even if it falls outside the list above.
What we're looking for
- Bias for action: you spot what needs doing, prioritize what matters, and act without waiting to be told.
- Willingness to do the unglamorous work: no task is beneath you if it moves the team forward, and you take pride in getting it done well.
- High-agency execution: you can go from "vague problem" to "working solution" with minimal supervision, and you're comfortable with grunt work and ambiguity.
- Deep working knowledge of AI tools: you use LLM-based tools to write, automate, prototype, and operate at a level that meaningfully expands what one person can do in a week.
- Startup or fast-moving operating experience: 1 to 3 years of generalist or operations work where you've owned outcomes end to end, not just executed tickets.
- Excellent communication skills (verbal and written): convey complex messages clearly and simply.
Nice to have
- Familiarity with software development and product management.
- 0 to 1 experience in fast-moving environments.
- Hands-on experience with prompt engineering, evaluations, or other AI-adjacent operational work.
- Experience and interest in cryptocurrency.
We have a strong preference for candidates who can point to outcomes they've owned and the obstacles they worked around to deliver them. Include these in your application to stand out.
