Remote
Asia-Pacific
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At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As an Associate Technical Support Engineer at Dragos, you are the first person customers reach when they need help with the products that protect their critical infrastructure. You provide first-line support for customers' existing environments: triaging cases, resolving common and known issues, and making sure every customer feels heard. This is a fully remote role open across the Americas region.
This is a mission-driven, customer-facing role where how you communicate matters as much as what you know. We are looking for a self-starter who stays calm and clear with enterprise customers and is motivated by what is at stake: keeping power grids, water systems, pipelines, and manufacturing plants safe. Technical depth can be taught here. The communication, ownership, and drive you bring are what set you up to succeed. You can't protect what you can't see, and the work starts with the people who answer the call.
Responsibilities:
Qualifications:
Compensation:
#LI-BR1
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Mental Health Benefits
Employee Assistance Program
Equity / RSUs
401(k) / Retirement Plan
PTO / Vacation
Paid Holidays
Sick Days
Bereavement Leave
Fertility Benefits
Parental Leave
Learning & Development Budget
Volunteer Time Off
Team Events & Social Budget
Employee Resource Groups
Dragos opened its Houston office in 2019, and in 2021 it expanded into Australia, New Zealand, the United Kingdom, the Middle East, and the European Union. Most open roles are scoped to a specific country, so check each posting's location before applying.
Yes. Most Dragos postings include a compensation block that lists a single salary figure in local currency, rather than a range, alongside a competitive equity package and a comprehensive benefits plan.
Dragos postings promise a competitive equity package and a comprehensive benefits plan, but the company does not publish a dedicated benefits page. In the US, listed benefits include medical, dental, and vision insurance, life and disability insurance, and a 401(k).
All new hires must pass a background check as a condition of employment. A small number of government-facing roles also require an active security clearance, such as Top Secret or Secret in the US, or a Singapore clearance for a Singapore-based role.
It depends on the role. Engineering and product roles are largely remote, with some listing travel of around 10 percent or less. Customer-facing roles such as incident response, consulting, technical account management, and channel solution architecture list travel for onsite engagements, in some cases up to 40 or 50 percent. One government role requires onsite work at a customer location in Washington, DC.
Dragos suits people who want their work tied to protecting physical infrastructure, especially those with ICS or OT security, threat intelligence, incident response, or systems engineering backgrounds. Postings ask for comfort working independently in a remote, distributed environment, and engineering roles call for Rust, Go, Python, Kubernetes, and cloud infrastructure experience.
Military Leave
Flexible Schedule
