Is Elastic a remote company?

Yes. Elastic is "distributed by intention" — remote, hybrid, and in-person roles are available so you can work virtually or from one of its global offices. The majority of currently open roles (about 91%) are tagged remote, and Elasticians work across more than 40 countries.

Where does Elastic hire?

Elastic hires in the countries where it has legal entities rather than "anywhere in the world." Recent openings span the United States (its largest hiring geography), the United Kingdom, Canada, Spain, India, the Netherlands, Japan, and 15+ other countries across EMEA, the Americas, and APJ. Eligibility is set role by role in each job posting.

What benefits does Elastic offer?

Benefits include health coverage for you and your family, a minimum of 16 weeks of parental leave, generous paid time off, a 401(k) with dollar-for-dollar matching up to 6% of eligible earnings (US), equity (RSUs) plus an employee stock purchase plan, a reimbursement to set up your remote workspace when you join and again after every five years, 40 hours of paid volunteer time each year, and donation matching up to US$2,000. Specific benefits vary by region.

Does Elastic share salary ranges?

US job postings include explicit salary bands (for example, "$106,900–$169,100 USD"), driven by Greenhouse and US pay-transparency laws, with uplifts for select higher-cost metros. Compensation is geo-based rather than global-parity, and roles are also eligible for Elastic's equity program. Elastic states pay is "based on the work you do here and not your previous salary."

What is Elastic's interview process like?

The process generally runs: application, a 30-minute recruiter screen, department interviews (45–90 minutes), an optional panel presentation, a technical assessment for some roles (60–90 minutes), then a decision and onboarding. Most interviews are conducted virtually, though some may be held on-site.

Who is Elastic a good fit for?

Elastic suits people who thrive in a distributed, written-first culture and want to build search, observability, and security products on the Elastic Search AI Platform. Its published "Source Code" values — like "come as you are" and "distributed by intention" — emphasize flexibility, autonomy across time zones, and inclusion across a workforce representing more than 100 nationalities.

Cloud Billing Associate (Onsite) at Elastic

Job Description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

As a Cloud Billing Operations Associate, you will provide support to the cloud billing process, invoicing, suspension, termination, bad debt and credit card processing. You will manage the support case queue, perform account reconciliations, answer customer cloud billing disputes, address field inquiries, perform ad-hoc reporting for monthly billing cycle, process Return Authorizations, participate in cloud billing optimization projects, among other tasks. You will partner closely with customer support and engineering teams.

A self starter, problem solver, meticulous, flexible, and focused on creating an excellent experience for both internal and external customers. To succeed in this position, the Cloud Billing Operations Associate will be both an independent contributor and a team player; and will have a passion for recognizing areas of improvements and implementing change to contribute to enhancements of the overall workflow process.

What You Will Be Doing

Supporting cloud billing and invoicing process
Working directly with customers as well as internal customers to understand and resolve their issues via email or sometimes by phone
Managing, prioritizing, and tracking your work in a case management system
Generate reconciliation reports from various platforms
Process Return Authorizations and Credit Memos in NetSuite
Collaborate with various teams including Support, Legal, OrderOps, Engineering etc. on advanced billing & contract issues to resolve customer disputes
Work with the Cloud Billing (Eng) Team to review/verify accounts subject to suspension due to nonpayment
Perform light collections for monthly subscribers through a credit card payment platform
Submit invoices through 3rd party payment platforms as necessary
Submit evidence for Chargeback disputes through our credit card payment gateway
Understand the current business systems and workflows to help us make proactive process improvements
Perform root cause analysis and problem solve

What You Bring

High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better. You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.

3-5 years of professional experience in billing operations or related financial operation
Work hours flexibility: need work at calendar day 1 at quarter end (even if holiday / weekend) and work US hours for at least day 1-2 of each month
Strong communication skills, both verbal and written
Strong attention-to-detail
Creative problem solving skills
Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment
Ability to interact with customers and other teams
Accustomed to working with case management system
Positivity! We each love what we do and believe that a positive attitude matters
Proficiency in MS Excel or Google Spreadsheet- VLOOKUP, pivot tables, analysis
Basic proficiency in a SQL / Query language and/or Excel Macros

Bonus Points

Understanding of cloud technologies, e.g., AWS, Azure, Google and cloud billing models a plus
Experience with NetSuite, Salesforce, Stripe
Comfort using basic AI tools to increase efficiency and support day-to-day operations

#LI-DS1

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Benefits & Perks

Health & Wellness

Health Insurance

Elastic offers health coverage for employees and their families across many locations, with US plans through Anthem or Kaiser fully covered.

Dental Insurance

Dental coverage is provided through Delta Dental as part of Elastic's US health package.

Vision Insurance

Vision coverage is provided through VSP as part of Elastic's US health package.

Health Savings Account (HSA)

Elastic offers a Health Savings Account paired with high-deductible health plan options for US employees.

Flexible Spending Account (FSA)

Pre-tax flexible spending account for healthcare and dependent care expenses, available to US employees.

Life Insurance

Employer-paid life insurance and accidental death & dismemberment coverage is provided to US employees.

Disability Insurance

Short-term and long-term disability coverage is available to US employees.

Mental Health Benefits

Elastic provides emotional support services alongside health coverage as part of its Health and Well-being benefits.

Employee Assistance Program

Confidential employee assistance program services are available for personal and work challenges, including an Elastic-provided employee assistance fund.

Financial

401(k) / Retirement Plan

Elastic offers a 401(k) retirement plan for US employees, with regional retirement plans available in other locations.

401(k) Match

Elastic provides dollar-for-dollar 401(k) matching up to 6% of eligible earnings for US employees.

Equity / RSUs

Every Elastic employee receives RSU grants with default four-year vesting at 25% annually.

Employee Stock Purchase Plan

Employees can purchase Elastic (NYSE: ESTC) stock at a discount through the company's employee stock purchase plan.

Time Off

PTO / Vacation

Elastic provides 20 vacation days a year for US employees and encourages employees to actually use them.

Sick Days

Paid sick days are provided separate from vacation, at 5 days a year for US employees.

Paid Holidays

Elastic observes paid company holidays as part of its time-off package.

Bereavement Leave

Paid bereavement leave is available following the death of a family member or loved one.

Remote & Equipment

Home Office Stipend

Elastic reimburses employees to set up their remote workspace when they join and again after every five years of tenure.

Company Equipment

Elastic provides a custom work station as part of the standard new-hire equipment package.

Family & Care

Parental Leave

New parents receive a minimum of 16 weeks of paid parental leave, alongside family-formation and caregiving benefits. Specific terms vary by region and build on that floor.

Adoption Leave

Elastic provides adoption assistance as part of its family formation benefits.

Fertility Benefits

Family-formation benefits are offered alongside parental and caregiving leave, with terms varying by region.

Caregiver Policy

Professional Growth

Learning & Development Budget

Elastic offers learning and development programs to support skill building and career growth.

Culture & Perks

Volunteer Time Off

Employees receive up to 40 paid hours each year to volunteer with organizations they care about.

Charity Matching

Elastic matches employee charitable donations up to US$2,000 per year, or the local currency equivalent.

Employee Resource Groups

Elastician Resource Groups connect employees across identities and interests as part of Elastic's global community.